Customer Support Agent (Remote)
Nostro - Financial Services Company
Jan 2023 - Dec 2025 (3 years)
As a Customer Support Agent (Remote), I responded to high volumes of customer inquiries via live chat and email, ensuring clarity, accuracy, and adherence to guidelines. I interpreted and applied internal policies to resolve issues related to accounts, payments, and service requests, maintaining detailed and accurate records of interactions and resolutions. I escalated complex cases to senior teams with clear documentation and context, collaborating with internal teams to improve response accuracy and efficiency. Additionally, I created and refined macros to streamline communication and ensure consistency. My experience in handling inquiries about money movement has equipped me with a strong foundation in trust, accuracy, and problem-solvin
