J

Jonah Ragay

About

Detail

Account Manager, Virtual Admin Assistant, HR/QA Specialist, and CSR professional with 10+ years of experience across healthcare operations, documentat
Central Visayas, Philippines
Contact Jonah regarding: 
work
Full-time jobs
Starting at USD8/hour
Flexible work
Starting at USD5/hour

Timeline

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Job

Résumé

Jobs verified_user 0% verified
  • P
    Customer Lead Specialist
    Purplefish (Al Startup)
    Dec 2024 - Feb 2026 (1 year 3 months)
    Supported clients in launching and scaling Al hiring agents for a wide range of roles across top companies. Reviewed and optimized Al-powered phone screens to improve accuracy, candidate quality, and hiring performance. Provided data-driven insights to improve agent performance, documentation quality, and client outcomes. Ensured smooth onboarding, troubleshooting, and continuous optimization for client hiring pipelines.
  • My Mountain Mover
    Account Manager
    My Mountain Mover
    Jan 2023 - Jan 2024 (1 year 1 month)
    Conduct virtual coaching and monthly performance sessions to improve accuracy and documentation quality. Serve as primary liaison between clients and internal teams, ensuring clear communication and workflow alignment. Communicate new features, updates, and process changes to clients and staff. Support process improvements by identifying documentation gaps and recommending corrective actions.
  • WRS Health
    Senior Account Manager
    WRS Health
    Jan 2021 - Jan 2023 (2 years 1 month)
    Supervised Account Management team and ensured adherence to documentation standards. Conducted coaching, performance reviews, and workflow assessments to improve compliance. Ensured timely resolution of support tickets and documentation-related issues. Communicated new features, releases, and compliance requirements to clients.
  • A
    Account Manager
    Jan 2021
    Reviewed client workflows and documentation for optimization and accuracy. Facilitated contract renewals and communicated system updates. Strengthened client relationships through proactive support and documentation guidance.
  • M
    MIPS Consultant
    Jan 2020 - Jan 2021 (1 year 1 month)
    Conducted monthly performance reviews, benchmarking, and corrective workflow planning. Analyzed low-performing measures and documentation gaps; delivered retraining to ensure compliance. Provided live navigation assistance during attestation submissions and populated MIPS reports. Developed workflow guides and supported registry registration.
  • S
    HR & Administrative Roles
    Seahaven Business Solutions • MACRO Distributors Inc.
    Jan 2016 - Jan 2020 (4 years 1 month)
    Conducted training and orientation programs for new hires. Maintained employee files, compliance records, and statutory documentation. Developed job descriptions, recruitment documentation, and onboarding materials.
  • SPi Global
    Quality Assurance Specialist
    SPi Global
    Jan 2014 - Jan 2016 (2 years 1 month)
    Performed QA audits of recorded calls, ensuring accuracy and adherence to guidelines. Delivered coaching, root-cause analysis, and refresher training for performance improvement. Facilitated calibrations and documentation alignment across teams.
  • Convergys
    Customer Service Representative
    Convergys
    Jan 2010 - Jan 2016 (6 years 1 month)
    Handle customer inquiries across phone, email, and chat while providing clear, professional, and solution-oriented support. Document interactions accurately and ensure all cases, follow-ups, and resolutions are properly tracked in the system.