Jomo Michael Rochester

Jomo Michael Rochester

About

Detail

Credit Consultant
Apopka, Florida, United States

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Credit Joy
    Credit Consultant
    Credit Joy
    Jan 2025 - Current (1 year 10 months)
    • Answer incoming calls from leads, provide them with a credit consultation, and bring them to a close.
    • Educating leads on credit and how it impacts their lives.
    • Hitting all weekly and monthly quotas.
    • Providing an awesome customer experience which leads to well qualified sales.
    • Excellence in data entry and CRM Navigation.
  • Community Phone
    Sales Representative
    Community Phone
    Jan 2023 - Jan 2025 (2 years 1 month)
    • Answers incoming calls from leads, understands their needs, and bring them to a close.
    • Welcoming over the phone, answers at least 30 calls per day, utilizes a CRM to bring telecom services to those who need them.
    • Currently meeting weekly quotas and hitting bonuses.
    • Excellence in data entry.
    • Paying attention to every detail to ensure successful, well-qualified sales, and customer happiness.
  • Community Phone
    Sales Manager
    Community Phone
    Oct 2022 - Dec 2022 (3 months)
    • Having weekly relationship-building 1-1’s with every rep on my team; spent in a way that focuses on fostering trust and making sure the rep is happy and has everything they need to succeed.
    • Having several weekly coaching sessions with individuals, both as a team and 1-1.
    • Monitoring my reps’ calls and providing feedback.
    • Leading my team toward hitting quota every month.
    • Reporting my achievements and struggles, and sharing feedback with sales leadership, the product team, and the marketing team.
    • Report on challenges your reps are facing, and why some succeed and some don't.
    • Attracting and retaining A-players to my team.
  • Community Phone
    Sales Representative
    Community Phone
    Aug 2022 - Oct 2022 (3 months)
    • Answers incoming calls from leads, understands their needs, and bring them to a close.
    • Welcoming over the phone, answers at least 30 calls per day, utilizes a CRM to bring telecom services to those who need them.
    • Currently meeting weekly quotas and hitting bonuses.
    • Excellence in data entry.
    • Paying attention to every detail to ensure successful, well-qualified sales, and customer happiness.
  • Ibex
    Bilingual Sales Expert
    Ibex
    Jun 2020 - Aug 2022 (2 years 3 months)
    • Provided inbound sales consultancy to both prospective English speaking and hispanic customers living or residing in the United States.
    • Assisted customers in making the best choices for their needs by tying features to benefits of various products/services being offered by our partners.
    • Navigated various technical systems to ensure high efficiency in operations.
    • Handled customer complaints and concerns effectively and with sensitivity.
    • Utilized skills of Empathy in relating to customer queries.
  • HGS Hinduja Global Solutions
    Bilingual Customer Service Representative
    HGS Hinduja Global Solutions
    Sep 2018 - Jun 2020 (1 year 10 months)
    • Provided both inbound and outbound customer service support to hispanics living or residing in the United States or other parts of the world, in relation to electronic devices and appliances falling under the brand name.
    • Provided both inbound and outbound customer service support via email to hispanics living or residing in the United States or other parts of the world, in relation to electronic devices and appliances falling under the brand name.
    • Navigated various technical systems to ensure high efficiency in operations.
    • Handled customer complaints and concerns effectively and with sensitivity.
    • Utilized skills of Empathy in relating to customer queries.
  • HGS Hinduja Global Solutions
    Customer Service Representative
    HGS Hinduja Global Solutions
    Jan 2018 - Sep 2018 (9 months)
    • Provided inbound customer service support to health care providers in relation to healthcare benefits due to their patients.
    • Ensured the accuracy of information regarding the company’s health packages so that providers could file correctly for health claims.
    • Provided calm and courteous customer service to various health care providers from all walks of life all over the United States.
    • Utilised skills of Empathy in relating to customer queries
Education verified_user 0% verified
  • H
    Associate of Arts - AA, Liberal Arts and Sciences, General Studies and Humanities
    H Lavity Stoutt Community College
    Jan 2014 - Jun 2017 (3 years 6 months)
  • Kingston College
    High School Diploma, Caribbean Examinations Council (CXC)
    Kingston College
    Sep 2010 - Jun 2013 (2 years 10 months)
  • E
    High School, Caribbean Examination Council
    Excelsior High School
    Sep 2006 - Jun 2010 (3 years 10 months)
    1st High School