Jolyma Jem

SENIOR INSIDE SALES SPECIAL IST

TDCX

Jun 2024 - Current (2 years)

Drove revenue growth by qual ifying leads, conducting needs assessment s, and clos ing high-value deal s. Del ivered tai lored product demos and negotiated pricing with key deci s ion-maker s. Col laborated cross-functional ly with Mar keting, Product, and Customer Success to optimi ze cl ient onboarding and sati sfaction. Cons i stently exceeded sales target s and maintained accurate CRM records to ensure pipel ine vi s ibi l ity.

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BUSINESS DEVELOPMENT SPECIAL IST

Intogreat Solutions

Sep 2023 - Apr 2024 (8 months)

obtaining better brand recognition and financial growth Identifies new bus ines s opportunities and cl ient s develops mar keting and sales strategies Account management Managing emai l s, cal l s and calendar

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SALES DEVELOPMENT SPECIALIST

US Dental Depot

May 2023 - Aug 2023 (4 months)

Reaching out to Dental Clinics in a form of cold call and emails Introducing the company, product and services Answering questions about the product Scheduling a demo/meeting

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BUSI NESS DEVELOPMENT SPECI AL I ST

EXYPNOX I NC.

Aug 2022 - Mar 2023 (8 months)

obtai ni ng bett er brand r ecogniti on and fi nancial gr owt h L eads generati on devel ops mar keti ng and sal es strat egi es Reachi ng out t o cl i ent s i n a f orm of cold cal l , emai l and L i nkedI n Schedul i ng a demo/meeti ng

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EXECUTIVE ASSISTANT

DRH GROUP

Jun 2022 - Jun 2023 (1 year 1 month)

Organi zing meetings and booking meeting rooms Producing reports and presentations Managing Emai ls, chats and calendar Acting as the point of contact between the executives and internal or external col leagues Event Management Customer support via l ive chats

B

SALESDEVELOPMENTREPRESENTATIVE

Builder.ai

Jan 2022 - Aug 2022 (8 months)

Leads generation Searching and qualifying leads Reaching out to clients in a form of cold call, email and LinkedIn Scheduling a demo

APPOINTMENT SETTER/ VIRTUAL ASSISTANT

Century 21

Oct 2021 - Dec 2021 (3 months)

Calling potential sellers/leads For sale by owners' properties Encouraging sellers to list their properties with us Keeping an open communication with the Agent/Realtor about the listing Submit end of day and end of the monthly report by the end of each shift

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APPOINTMENT SETTER/ VIRTUAL ASSISTANT

Umbrella Local

Jul 2021 - Sep 2021 (3 months)

Interviewing business owners Scheduling final interviewwith editors Manage and update client database management and system Submit interested business owners daily

CATALOGQUALITYASSURANCE

Invisible

May 2021 - Jul 2021 (3 months)

Data entry A database of food items needs to be tagged with a food type, cuisine, and dietary modifiers. Assuring all the details are grammatically correct and matching

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APPOINTMENT SETTER/ VIRTUAL ASSISTANT

ICONIC

Feb 2021 - May 2021 (4 months)

Keeping an open communication via Skype and Email with client Calling potential sellers/leads Manage and update client database management and system Submit interested leads daily Submit End of Day report by the end of each shift.

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CUSTOMERSERVICE REPRESENTATIVE

Task

Jan 2020 - May 2022 (2 years 5 months)

Outbound and inbound Calls and emails Answering questions about their account specific Calling partners/customers to follow up on some documents fromthem Replying to some emails regarding their account and required documents

CUSTOMER SERVICE REPRESENTATIVE

Concentrix

Jun 2018 - Nov 2019 (1 year 6 months)

Answering questions about the bill, and responding to complaints Processing payments and orders Telecommunication account 30 chats, 20 calls a day

ESL TEACHER

51Talk

Jan 2018 - Mar 2018 (3 months)

Preparing lesson plans by students' learning needs. Tailoring lessons to accommodate differences in learning style and speed Evaluating students' progress. Assisting students with their technical difficulties, where possible Chinese students specifically

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CUSTOMER DIRECT ACCOUNT MANAGER

Acquire Asia Pacific

Jan 2016 - Jan 2018 (2 years 1 month)

Answering questions about a specific account of an existing customer Addresses complaints to increase satisfaction Securing renewals or saves Floor support for new hires Taking escalation calls

C

CUSTOMER ACQUISITION SPECIALIST

Jan 2015 - Jan 2016 (1 year 1 month)

Acquiring new customers through inbound inquiries Processing applications Monitoring the status of all the applications 20 calls, 10 applications a day

C

CUSTOMER SERVICE REPRESENTATIVE

Jan 2014 - Jan 2015 (1 year 1 month)

Answering inbound Inquiries about the product Checking the balance and status of an account Process sales and payments 30 calls a day

E

COLLECTIONS SPECIALIST

Expert Global Solution (EGS)- Alorica

Jun 2013 - May 2014 (1 year)

Reaching out to customers to collect payments Manage overdue accounts Processing payments 70-100 calls a day

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