Joice Felizarte

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Creative Administration

People Partners BPO Inc.

Oct 2023 - May 2025 (1 year 8 months)

• Provided administrative and creative support to Australia-based clients, ensuring smooth daily operations. • Managed social media platforms (Facebook, Instagram, YouTube, Podcast) and website content. • Created digital content including posters, thumbnails, videos, reels, PowerPoint presentations, flyers, postcards, and printable booklets. • Scheduled and published content such as podcasts, YouTube videos, and email campaigns. • Designed and built landing pages; maintained and updated websites regularly. • Handled inbound and outbound calls; managed client emails and ensured organizational compliance. • Created forms and workflows using Monday.com for process efficiency. • Supported events by preparing materials and announcements.

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Operations Coordinator

Empower Transactions

Dec 2022 - Oct 2023 (11 months)

• Operation Coordinator for US-based- Texas company. • Manages data entry and administrative responsibilities, streamlining client onboarding and offboarding procedures, maintaining precise client records in our CRM system. • Set up email, tasks, and date templates while contributing to various operational administrative tasks and projects, ensuring the seamless functioning of our operations. • Manages calendar and coordinate meetings. • Manages email inbox, including sorting, categorizing and filing. • Supporting the company's president with administrative tasks and projects as required. • Provide ad-hoc support to teams and other departments as required. • Keep internal company documentation up-to-date (Team Directory, Staff profi

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Creative Virtual Assistant

The Virtual Stagers

Oct 2022 - Apr 2023 (7 months)

• Part-time Administrative and Creative Support for UK-based client. • Developing and implementing new room designs, mood boards, and HMO packs for general use, while ensuring that the design is aligned with the client's vision and preferences. • Creating comprehensive requirements documents that will be sent to the designer, outlining the scope of work, deadlines, and other pertinent details. • Managing social media platforms and developing engaging content for Instagram posts, reels, and videos, with the goal of enhancing brand visibility and driving engagement. • Crafting and scheduling blog posts on the company website, using my expertise in developing meta titles, descriptions, and URLs to optimize the content for search engines.

General Virtual Assistant-Real Estate

Cyberbacker Careers

Apr 2021 - Oct 2022 (1 year 7 months)

• Assistant Transaction Coordinator and Creative Support for US-based-California business duo owner. • Manages calendars, phone calls, scheduled meetings, travels and created presentations as assigned. Manages email inbox, including sorting, categorizing and filing. Manages social media business pages such as Facebook, Instagram, Zillow, Craigslist, and YouTube. Manages business events and coordinate birthday and closing gifts for our clients. • Support the Transaction Coordinator in overseeing all aspects of buyer and seller transactions from contract to close. [IMAGE]

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Receptionist Admin

Santos Knight Frank, Inc.

Aug 2017 - Jul 2020 (3 years)

• Customer Service and Administrative Associate • Greets visitors with enthusiasm and connects them with the correct resources while managing phone inquiries, email correspondence, and handling complaints. • Resolves ticket requests on CRM in a timely manner. • Prepares regular reports on daily calls, documents, and status, and assists HR team with recruitment. • Manages office filing system, arranges meeting rooms for events, and provides support to clients as needed.

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OFFICE ASST.

Philippine Airlines Inflight Center- ICMPD

Nov 2016 - Feb 2017 (4 months)

• Visitor Management and Administrative Support: Enthusiastically greet and welcome visitors, connecting them with appropriate resources. Oversee clerical tasks including mail sorting, office supply inventory, record-keeping, and file maintenance. Manage site telephone numbers, answering inquiries and taking messages. Attend events for product reviews and testing. [IMAGE]

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