John Sebastian Rojas Cordoba Automation Specialist | CRMs, Funnels, Workflows,

Technical Support and Automation Service Agent

TAMGO AI

Feb 2025 - May 2026 (1 year 4 months)

- Provided comprehensive technical support and troubleshooting for various CRM sub-accounts, ensuring seamless user experiences and quick resolution of issues.
- Configuration and maintenance of AI Chatbots via voice and text with customized prompts to enhance customer interaction and support efficiency.
- Developed and implemented automations to optimize both internal processes and customer interactions, leveraging tools such as Zapier and Google Sheets for effective workflow management.
- Utilized ClickUp for project management, including the creation and distribution of tickets to streamline task assignments and monitor progress.
- Integrated knowledge of CRM management to enhance customer care and lead management

CRM Automation Specialist

Upwork

Sep 2024 - Current (2 years 2 months)

- As a CRM Automation Specialist, I managed and provided technical support for various CRM sub-accounts, ensuring seamless operation and troubleshooting as needed.
- I was responsible for the creation and management of funnels, landing pages, forms, workflows, pop-ups, automations, emails, and pipelines, optimizing the customer journey and enhancing lead generation efforts.
- I integrated CRM systems with other platforms, including social networks, WhatsApp, and Zapier, to streamline processes and improve communication.
- Utilizing tools such as Blue CC, Trello, and Microsoft Teams, I effectively managed projects, created and distributed tasks, and tracked tickets to ensure timely completion.
- Additionally, my exper

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Customer Insights & Research Specialist

Expertfile

Aug 2024 - Current (2 years 3 months)

- Creation/Management of Funnels/Websites at Bucket.io - Webflow
- Configuration/Management of domains in GoDaddy
- Creation and publication of Blogpost in Mailerlite and Substack

Head of Funnels

Grow Baby Grow

Mar 2024 - May 2024 (3 months)

As Head of Funnels, I was responsible for the comprehensive management of sales funnels, automations, email campaigns, and call tracking, ensuring seamless data export across various CRMs such as GoHighLevel, ActiveCampaign, and Zapier. I utilized Asana for effective task distribution and project management, while employing GA4 and Google Sheets for in-depth data analysis, tracking conversions, campaigns, and user traffic. My role also involved the creation of wireframes and flow designs for funnels and automations using Figma, enhancing the user experience and optimizing conversion rates. Additionally, my experience in CRM management allowed me to streamline processes and improve lead management, while my technical support skills contribut

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Marketing Funnel Builder

Ideaware Co

Jul 2020 - Aug 2023 (3 years 2 months)

As a Marketing Funnel Builder, I was responsible for the creation and optimization of marketing funnels using Bucket.io, leveraging existing templates and customizing elements such as text, colors, images, and questions to ensure a seamless user experience across desktop, tablet, and mobile platforms. I developed templates from scratch by adjusting rows, columns, widths, heights, margins, and paddings, while also utilizing Figma for the export of graphic elements essential for funnel creation. My proficiency in CSS allowed for the efficient import and export of previously created elements, enhancing the overall design process. I effectively managed cus

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Sales and Marketing Assistant

Bio-stevia SAS

Jan 2019 - Nov 2019 (11 months)

- Monitoring through GeoGestion platform to merchants in the day to day taking a report in Excel with their visits made during their work hours
- Provide support in the commercial area, specifically in customer service, generating statistics on products, generation of referrals, customer search, accounting documents, sales invoices, returns

John Sebastian Rojas Cordoba

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John Sebastian Rojas Cordoba

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