J

John Robert Smith III

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Massachusetts, United States

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Résumé

Jobs verified_user 0% verified
  • IntelyCare
    Senior Product Manager
    IntelyCare
    May 2022 - Mar 2024 (1 year 11 months)
    Created the enterprise strategy, OKR alignment, and go-to-market launch plan for the company's first B2B intelligent scheduling solution. Developed an industry-first mobile progressive web app (PWA), integrating artificial intelligence (AI) with superior user experience (UX) that significantly lowered healthcare costs and streamlined workflows to support clinical staff. • Created enterprise B2B SaaS go-to-market (GTM) plan for an AI-driven scheduling platform, achieving a 60% reduction in task acceptance time and a 20% decrease in overtime costs. • Defined 0 → 1 MVP and backlog prioritization using JTBD discovery, ensuring HIPAA‑compliant FHIR APIs and delivering a 35 % lift in feature adoption • Led a matrixed team of 13, collaborating
  • 1
    Founder / Principal Consultant
    1BTK, INc.
    Jun 2020 - Current (6 years 4 months)
    Entrepreneur specializing in crafting online strategies using AI for small businesses, enhancing their digital presence, and driving growth with organic traffic and offering AI Chatbots, prompt engineering, website development, SEO optimization, content creation, graphic design, social media management, e-commerce, advertising, and AI workflow management. • Leveraged Product‑Led Growth funnels and SEO/SEM analytics to raise organic traffic, secured seven search terms in the top 10 Google rankings, conducted A/B testing to optimize e-commerce strategies, and increased organic traffic by 150%. • Executed the implementation of advanced e-commerce solutions for a customer-centric fashion boutique, doubling online sales within three months and
  • Sallie Mae
    Director of Product Management
    Sallie Mae
    Feb 2014 - Jun 2020 (6 years 5 months)
    Drove the operational, technological, and transformative product enhancements across the enterprise product portfolio and managed a $15M+ budget. Leading a multi-departmental group of 6 direct and 12 indirect reports—spearheaded initiatives based on the OKR framework and product analytics that improved workflow efficiency, user engagement, and compliance. • Managed the Salesforce site Implementation with 17M users, successfully relaunching the membership platform and achieving a Net Promoter Score (NPS) of 73 resulting in a 28% enhancement in customer response, a 23% growth in new member acquisition, and a 50% reduction in expense utilizing Service Cloud, Marketing Cloud, and Community Cloud. • Directed the Outsourcing and Enhancement of
  • Upromise
    Senior Product Manager
    Upromise
    Sep 2011 - Feb 2014 (2 years 6 months)
    Steered the organization's product strategy through complex compliance landscapes and regulatory frameworks, using agile project management, ensuring compliance with Federal Trade Commission (FTC) mandated complaint and consent orders. • Rectified FTC violations, achieving a 100% response rate to regulatory and compliance inquiries. Rebranded and relaunched the impacted software; installers' lifetime value increased by 30%, resulting in a reduced churn rate. • Guided the development and launch of the Upromise mobile app with cohort analysis and feature-flag-driven experiments, enhancing interaction and retention through personalized offers, real-time notifications, and rewards. • Through customer journey mapping, identified and deployed
Education verified_user 0% verified
  • Northeastern University
    Bachelor of Science
    Northeastern University
    Sep 1998 - May 2002 (3 years 9 months)