John Ren Cocoy

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Chat Support Agent

Juvoleads

Jan 2024 - Aug 2025 (1 year 8 months)

As a chat support representative for law firms, I leverage proactive engagement and tailored assistance to effectively cultivate leads, fostering valuable client relationships and facilitating the growth of the firm's clientele through strategic lead generation initiatives."

IT Specialist

My Amazon Guy

Oct 2023 - Dec 2023 (3 months)

IT Specialist - My role as an IT Specialist in MAG (My Amazon Guy) requires knowledge of Automation Workflow with different software integrations. We aim to provide efficient and quality workflow for our Amazon Clients ensuring better service and overall satisfaction on making a sale

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IT Specialist

Stefanini Philippines

May 2023 - Oct 2023 (6 months)

IT Specialist - My role revolves around understanding the specific IT requirements of each B2B client, which often involves conducting comprehensive assessments and consultations. This process enables me to design, implement, and manage IT solutions that optimize efficiency, security, and productivity. I specialize in troubleshooting complex technical issues, offering prompt and effective resolutions to minimize downtime and disruptions.

Content Moderator

TaskUs

Jul 2022 - Sep 2023 (1 year 3 months)

Used content management system to analyze user engagement and website traffic metrics.

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Billing Administrator

Wingtel Teleservices

Jan 2020 - Apr 2023 (3 years 4 months)

As a Billing Administrator, I am dedicated to ensuring the smooth and error-free billing of Wing Teleservices' customers. I am proficient in handling billing inquiries, resolving discrepancies, and generating invoices with precision. My commitment to punctuality and efficiency allows me to meet deadlines consistently, ensuring that customers receive accurate and timely bills. I am also skilled in managing and updating customer billing records, ensuring that they remain current and accurate.

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Chat Support Representative

Alorica Philippines

Apr 2018 - Jan 2020 (1 year 10 months)

In my capacity as a Chat Support Representative for Verizon, I pride myself on my strong communication skills, which allow me to assist customers efficiently and effectively through written correspondence. I am adept at troubleshooting technical issues, answering inquiries about Verizon's services and products, and guiding customers through the resolution process.

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Technical Support Representative

Convergys Philippines

Sep 2015 - Mar 2016 (7 months)

Technical Support Representative - In my role as a Technical Support Representative for QuickBooks, I bring extensive expertise in assisting customers with their accounting and financial software needs. Like filing their taxes using the app, checking different taxes available on the website and app, provide efficient troubleshooting whenever they need it.

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Tour Facilitator

Yes To Travel

Mar 2013 - Mar 2015 (2 years 1 month)

Travel Coordinator - My role involves meticulous planning, from booking flights and accommodations to arranging transportation and creating itineraries that cater to the unique preferences and needs of travelers. I excel at researching and negotiating the best deals, keeping budgets in mind, and offering a range of options to suit various tastes.

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