John Paul Isidro San Pedro Client Relation Specialist, Customer Care/Service

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Healthcare Credentials Specialist

Human Intelligence

Sep 2023 - Mar 2026 (2 years 7 months)

Responsible for verifying healthcare providers’ licenses, certifications, education, training, and work history to ensure compliance with company and industry standards. Handles credentialing documents, maintains accurate records, and coordinates with providers, insurance networks, and healthcare organizations.
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Supervisor - Doordash

TaskUs Lizardbear Inc

Apr 2019 - Jan 2022 (2 years 10 months)

Responsible for managing daily operations, monitoring team performance, and ensuring quality customer service. Handles agent coaching, escalations, scheduling, and performance tracking while supporting team productivity and meeting company goals in a fast-paced environment.
Supervisor - Dish TV

Teletech

Jan 2016 - Sep 2016 (9 months)

Responsible for overseeing daily team operations, handling customer service escalations, coaching agents, and ensuring quality support for TV and satellite service concerns. Monitors team performance, improves customer satisfaction, and helps achieve operational goals in a fast-paced call center environment.
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Customer Service Representative - Virgin Mobile USA

Results Manila Inc.

Sep 2011 - Sep 2015 (4 years 1 month)

Responsible for assisting customers with billing concerns, account inquiries, mobile service issues, and technical support. Provided quality customer service through phone support while resolving concerns efficiently and maintaining customer satisfaction.
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Team Leader - Collections Department

Results Manila Inc.

Sep 2011 - Sep 2015 (4 years 1 month)

Collections Team Leader responsible for supervising collection agents, monitoring performance, handling escalations, and ensuring team targets and quality standards are met.

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John Paul Isidro San Pedro

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