John Paul Bauer Possesses extensive experience as an IT Manager/Program

Application Performance Management Team Lead

Axos Bank

Aug 2024 - Mar 2025 (8 months)

Worked as the team leader for application performance monitoring. Tools included Dynatrace, SolarWinds and AppDynamics. Developed methodologies to maximize monitoring and used effective techniques to ensure applications are 100% available. Developed a plan of attack for switching monitoring environments from SolarWinds and Dynatrace to AppDynamics. Revamped poorly designed monitoring approach. I worked with Azure DevOps (ADO), enhancing the environment by tightening security and providing a framework for better organization. I also worked with Jira and Confluence, reducing financial impact to the enterprise by recommending significant changes to structure and licensing.

Staff Program Manager

Dish Network

Dec 2021 - Nov 2023 (2 years)

(Worked as a contractor for Discovery IT Group from Dec 2021 - May 2022 in same role). Program management duties within the PMO included working with 5G wireless programs, running the Cyber Defense Operations Center, and working on numerous cloud-based programs and initiatives. Using Jira, Google Suite and Smartsheet to manage programs. Helping to bring to launch Dish's new 5G platform. Analyzing data to streamline processes. Managing initiative to reduce Amazon Web Services (AWS) costs by identifying and eliminating underutilized EC2s and unused storage. Revamped our group's internal website. I have used a variety of project management tools, to include Smartsheet, ServiceNow, Salesforce, Rally, and Jira. Worked with ServiceNow to customiz

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Program Manager/Project Manager

GLOTEL, INC. (ZAYO)

Apr 2021 - Aug 2021 (5 months)

Program management duties include analyzing and completing the network hardening program. Responsible for projects globally that include hardware upgrades, decommissions, software upgrades, and network optimization. Additional responsibilities include managing telecom node software upgrades that impact North America. Driving projects through analyzing nodes, to include helping clear problematic nodes through coordination with engineers to resolve any hardware or software issues. Analyzing and customizing reports in Salesforce and Jira to present valuable information to leadership and stakeholders. Reaching out to engineering teams to accelerate completion of global projects. Used Salesforce and Jira to manage the network hardening program.

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Program Director/Program Manager/Business Analyst/IT Analyst/

TURTLE CONSULTING

Jul 2018 - Mar 2021 (2 years 9 months)

Providing program director and consulting services to companies regarding overall IT operations, program management, and business processes. Analyzing business systems to ensure operations are efficient and cost-effective. Provided extensive support to business leadership to maximize efficiency.

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Program Manager/Project Manager

V-SOFT CONSULTING (CHARTER COMMUNICATIONS)

Mar 2018 - Jul 2018 (5 months)

Senior IT Program/Project Management duties included managing multiple hardware refresh projects involving Cisco/Nokia routers and switches. Managed several SDLC/organizational change management (OCM) projects to streamline structure. Managed several Amazon Web Services (AWS) migration and AMDOCs projects. Managed several wireless and broadband projects (to include enhanced security protocols) introducing Spectrum mobile offerings. Performed as the Capacity Program Manager within the Core and Backbone Operations (CBO) group. Responsible for monitoring nationwide bandwidth usage. Planned and executed router hardware upgrades nationwide, allowing customers to experience optimal performance in their high-speed internet and cable subscriptions.

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Program Director/Business Analyst/Systems Analyst/Project Manager

AMBLICAB

Sep 2016 - Dec 2017 (1 year 4 months)

Performed volunteer program director//business analysis work on a part-time basis for a healthcare organization in Colorado Springs. Work included directing new programs, analyzing business functions, developing Visio flowcharts to enhance the processing of information, and project reviews. Used system analysis skills to improve business processes/procedures and overall operations.

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Program Manager/Project Manager

THE SELECT GROUP (CISCO SYSTEMS)

Apr 2016 - Aug 2016 (5 months)

Performed program management work in deployment with Cisco/Nokia router/switch hardware within a healthcare environment (Catholic Healthcare Initiatives) for regional sites in the Midwest. Planned numerous concurrent deployments of new routers, network, and wireless devices. Interpreted designs and developed MS Project plans based on requirements. Worked closely with program managers to facilitate continuous process improvement. Developed customized communication plans to ensure stakeholders were constantly updated. Worked with network engineers on customized infrastructure upgrade plans/documents. Developed department SharePoint site and worked as the SharePoint administrator. • Worked on VOIP and wireless projects, to include entire facil

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IT Program Manager/Business Analyst/Project Manager/Systems Analyst Engineer IV

VERIZON CORPORATE TECHNOLOGY

Dec 2006 - May 2015 (8 years 6 months)

Performed business analysis and program/project management for nationwide internal customers within all Verizon areas. Planned and executed as many as 100+ concurrent projects. Built and led project teams; provided leadership to better develop collaboration between engineers and project managers. Procured equipment and circuits for assigned projects. Served as MS SharePoint site administrator and proficient in MS-Office, MS Project and Visio. Worked in both Waterfall and Agile environments. Spearheaded 1,000+ different projects involving facility decommissions, facility/network/infrastructure improvements, network storage and circuit upgrades (both copper and fiber). Project managed numerous datacenter initiatives, including consolidations,

John Paul Bauer

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