Johnnathan Garcia Silva Bilingual (Spanish/English) Customer Support and

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Operations Support Specialist.

Fundo LLC

Dec 2025 - Jan 2026 (2 months)

Managed 50+ daily account updates with high accuracy and payment operations for the platform, ensuring every transaction was handled with care and precision.
Supported users across calls, chat, and tickets through CRMs by combining a helpful and assertive approach with technical and critical problem-solving consistently maintaining an AHT performance above 96% of the required goal.
• Managed customer accounts, including the handling of their agendas in relation to payments and client assistance, ensuring a seamless operational flow.
• Leveraged sales conversion principles by understanding client financial needs and offering appropriate solutions, which indirectly supported the platform's growth through client retention and sa

Care Team Member

AlleyCorp Sur

Feb 2024 - Nov 2024 (10 months)

• Scheduled appointments between patients, doctors, and psychologists, providing multiple options to facilitate attendance.
• Promoted to the billing department, where I analyzed bills and managed company accounts. Additionally, I utilized call management skills to contact health insurance providers for patient data updates and conducted confirmation calls to ensure smooth communication and appointment adherence. I also employed Slack for effective communication with coworkers, enhancing collaboration and ensuring that all team members were aligned on patient care and billing processes.
• Leveraged CRM tools to streamline the scheduling process, optimize customer service interactions, and ensure efficient management of patient inf

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Marketing and sales representative

Amazon Marco Pennati

Aug 2022 - Oct 2023 (1 year 3 months)

• Provided exceptional customer service and administrative assistance to the Marketing and Sales department, including working extra shifts as an assistant.
• Utilized virtual assistance skills to effectively communicate with dispatchers and update delivery routes, ensuring timely and efficient service to customers.
• Leveraged Slack for seamless communication with coworkers, enhancing collaboration and ensuring team alignment on project updates and customer service initiatives.
• Managed sales conversion processes, including processing refunds, payments, and handling customer account holds, to ensure a smooth and satisfactory customer experience.

Customer Service Representative

Transcom

Jan 2021 - Dec 2021 (1 year)

As a Customer Service Representative, I attended to both in-bound and out-bound calls for a major delivery market company, providing customers with information about their orders, estimated arrival dates, and logistics. In addition to my core responsibilities, I also handled various tasks related to administrative assistance, including managing payments and performing data entry, which contributed to the overall efficiency of the customer service operations.

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Developer's representative

Solmar Resorts

Dec 2018 - Dec 2020 (2 years 1 month)

As a Developer's Representative, I specialized in Time Share sales and customer care, focusing on building strong client connections that increased visit flow within the hotel and promoted sales levels. I was dedicated to caring for the members, ensuring their needs were met throughout their experience. Additionally, I managed billing processes for customers, utilizing virtual assistance skills to streamline documentation and update payments efficiently through my laptop, which enhanced overall customer satisfaction and operational efficiency. Furthermore, I applied my skills in patient reception by welcoming all clients to our main events at the resort, fostering a warm and inviting atmosphere that contributed to a positive customer experi

Johnnathan Garcia Silva

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Johnnathan Garcia Silva

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Behavioral traits