John Mojica

Sales Development Representative

PadSplit

Jan 2022 - Aug 2024 (2 years 8 months)

Starting the initial part of the sales process which is to do outreach and qualify leads. Extensive Research of prospect's persona to make it easier for the Business Development Representative to close the lead.

C

Sales Advisor

Concentrix (Google Ads)

May 2021 - Jan 2022 (9 months)

Servicing the North American Google Advertisers. Helping to build different types of campaign and adding recommendations to enhance the optimization score of their accounts.

L

Lead Generation Specialist

Lead Gen U (Project Based)

Aug 2019 - May 2021 (1 year 10 months)

Have used social media Platforms like IG, Facebook, Twitter and LinkedIn to look for potential clients.

U

Business Development Manager

Ultim8 Outsource Solutions

Jul 2019 - Jun 2021 (2 years)

In charge of onboarding new clients, I effectively highlighted the benefits of utilizing our services, particularly the advantages of hiring skilled agents from the Philippines. My role involved managing the entire sales process, ensuring a seamless transition for clients. Additionally, my experience in customer service has been instrumental in fostering strong relationships with businesses, allowing me to address their needs comprehensively and enhance their overall experience with our offerings.

A

Customer Care Professional

American Express Limited

Oct 2017 - Jul 2019 (1 year 10 months)

Educated the customer of certain updates that may benefit or affect their accounts, and how to effectively manage their accounts.

W

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WNS Insurance Vertical

Feb 2012 - Oct 2017 (5 years 9 months)

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W

Lead Generation Specialist

WNS Global Services, Inc.

Feb 2012 - Oct 2017 (5 years 9 months)

Assisted the training department in supervising the new hires' nesting phase, conducted trainings and shared best practices, monitored the performance of each trainee to ensure that they met the guidelines, assisted in product related queries, created reports on their progress, targeted opportunities and relayed to the training department for them to address, participated in the deliberation of the trainees who would proceed to operations.

International Customer Service Agent

Hinduja Global Solutions

Oct 2010 - Dec 2011 (1 year 3 months)

Educated the customer of certain updates that may benefit or affect their accounts, and how to effectively manage their accounts.

V

Inbound Sales Representative

VXI Philippines

Oct 2009 - Oct 2010 (1 year 1 month)

C

Customer Service Representative

Convergys Philippines

Oct 2008 - Oct 2009 (1 year 1 month)

Efficiently assisted customers with their queries pertaining to their cards and other products to their satisfaction.

I

Account Executive

I support Incorporated

Jun 2007 - Sep 2008 (1 year 4 months)

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