John Kaven Penticase

John Kaven Penticase

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Senior Engagement Specialist
Metro Manila, Philippines

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  • Savii
    Senior Engagement Specialist
    Savii
    Mar 2024 - Current (2 years 8 months)
    Responsibilities:

    1. Contribute to online and onsite engagement efforts to grow SAVii’s users and loan uptake.

    2. Provide report and feedback on engagement activities including event highlights, uptake, and areas for improvement for future efforts

    3. Cover ad hoc functions to support the overall B2C marketing strategy and be able to respond to unexpected and time-sensitive needs that may arise

    4. Be at the forefront of customer awareness and education while maintaining a positive public image. Be the voice and expert on SAVii’s products and services during customer interactions

    5. Deliver onsite or online seminars or sessions to onboard customers on SAVii’s products and services, and to
  • EMAPTA
    Employee Engagement Lead
    EMAPTA
    Jun 2022 - Mar 2024 (1 year 10 months)
    Responsibilities - Managing 4 Geos (Philippines, Sri Lanka, Colombia, and Macedonia)

    1. Develop and Execute a Comprehensive Employee Events Strategy:
    Utilize marketing insights to understand employee preferences and interests, ensuring that the events strategy resonates with the target audience.

    2. Plan and Execute Online and Onsite Events:
    Leverage marketing techniques to promote events effectively, utilizing digital channels such as email newsletters, intranet announcements, and social media platforms to generate excitement and drive participation.

    3. Manage Event Logistics:
    Apply marketing principles to negotiate favorable contracts with vendors and suppliers, leveraging the company's br
  • freelance
    Podcast Producer
    freelance
    Feb 2022 - Aug 2023 (1 year 7 months)
    Responsibilities:

    1. Edit and enhance raw audio recordings to improve clarity, remove background noise, and ensure a polished sound, aligning with the brand's desired tone and messaging strategy.

    2. Cut, trim, and arrange audio segments to create a seamless and engaging final product that resonates with the target audience and reinforces the brand's identity.

    3. Add carefully selected music, sound effects, and other elements to enhance the overall listening experience, creating an immersive atmosphere that captivates listeners and reinforces brand image.

    4. Monitor audio quality throughout the recording and editing process to identify and address any issues promptly, ensuring a consistently high-q
  • EMAPTA
    Marketing Specialist
    EMAPTA
    Dec 2021 - Jun 2022 (7 months)
    Responsibilities:

    1. Campaign Development and Implementation:
    Reporting to Marketing Operations Manager to craft and execute marketing campaigns, ensuring they align with our overall strategy and goals.

    2. Market Research and Analysis:
    Utilizing tools like surveys, focus groups, and analytics software, you'll delve into market data to identify customer needs and trends, providing valuable insights to shape our strategies.

    3. Content Creation and Management:
    From blog posts to social media updates and email campaigns, you'll be hands-on in crafting compelling content that resonates with our audience and drives engagement.

    4. Cross-Functional Coordination:
    Collaboration is ke
  • freelance
    Social Media Manager
    freelance
    Jan 2019 - Dec 2021 (3 years)
    Responsibilities:

    1. Developing and implementing social media strategies:
    Lead the development and execution of comprehensive social media strategies aimed at enhancing engagement, increasing follower count, and driving traffic to the company's website.

    2. Content creation and scheduling:
    Curate, create, and schedule captivating content across diverse social media platforms including Facebook, Twitter, Instagram, LinkedIn, and YouTube, aligning with brand voice and objectives.

    3. Community engagement:
    Proactively engage with followers, responding to comments, messages, and inquiries on various social media channels to foster meaningful interactions and strengthen brand relationships.
    <
  • SOLAIRE RESORT AND CASINO
    Food and Beverage Associate
    SOLAIRE RESORT AND CASINO
    Aug 2018 - Dec 2021 (3 years 5 months)
    Reporting to the F&B Manager;
    - Consistently offer professional, friendly and engaging service.
    - Assist guests regarding menu items in an informative and helpful way.
    - Follow outlet policies, procedures and service standards.
    - Have full knowledge of beverage lists and promotions.
    - Have full knowledge of all menu items, garnishes, contents and preparation methods.
    - Follow all safety and sanitation policies when handling food and beverage.
  • A
    Captain Waiter
    Anya Resort and Residences
    Mar 2017 - Aug 2018 (1 year 6 months)
    Reporting to F&B Manager
    - Record transaction / orders in Point of Sales systems at the time of order.
    - Communicate with the kitchen regarding any menu questions, the length of wait and product availability.
    - Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
    - Check with guests to ensure satisfaction with each food course and beverages.
    - Responsible for clearing, collecting and returning food and beverage items to proper area.
    - Maintain cleanliness of work areas, china, glass, etc. throughout the shift.
    - Reviews order dockets ensuring accurate and timely preparations for order requirements accordingly.
    - Present accurate final bill to guest a
  • A
    Food and Beverage Associate
    Amorita Resort
    Sep 2014 - Mar 2017 (2 years 7 months)
    Reporting to the F&B Director;
    - Consistently offer professional, friendly and engaging service.
    - Assist guests regarding menu items in an informative and helpful way.
    - Follow outlet policies, procedures and service standards.
    - Have full knowledge of beverage lists and promotions.
    - Have full knowledge of all menu items, garnishes, contents and preparation methods.
    - Follow all safety and sanitation policies when handling food and beverage.
  • Convergys
    Customer Service Representative
    Convergys
    Apr 2014 - Jun 2014 (3 months)
    - Maintaining a positive, empathetic, and professional attitude toward customers at all times.
    - Responding promptly to customer inquiries.
    - Communicating with customers through various channels.
    - Acknowledging and resolving customer complaints.
    - Knowing our products inside and out so that you can answer questions.
    - Processing orders, forms, applications, and requests.
    - Keeping records of customer interactions, transactions, comments, and complaints.
    - Communicating and coordinating with colleagues as necessary.
    - Providing feedback on the efficiency of the customer service process.
    - Managing a team of junior customer service representatives.
    - Ensure customer satisfaction and provide
Education verified_user 0% verified
  • S
    Certified Marketing Professional
    Sales and Marketing Institute International
    Mar 2024 - Sep 2024 (7 months)
  • World Education Services
    Verified International Academic Qualifications
    World Education Services
    Jul 2023
  • Udemy
    Lead Generation & Business Development: Lead Generation 2021
    Udemy
    Jan 2021 - Dec 2021 (1 year)
  • Udemy
    Best of SEO: #1 SEO Training & Content Marketing Course 2021
    Udemy
    Jan 2021 - Dec 2021 (1 year)
  • V
    Crash Course, Digital Communication and Media/Multimedia
    V Academy
    Jan 2021 - Dec 2021 (1 year)
    General VA / Social Media VA/ Chatbot VA
  • Udemy
    Best of Digital Marketing Essentials 2021: Learn FUN and FAST, Digital Marketing
    Udemy
    Jan 2021 - Dec 2021 (1 year)
  • Udemy
    Facebook Ads & Instagram Ads Course 2021
    Udemy
    Jan 2021 - Dec 2021 (1 year)
  • C
    Crash Course, Digital Communication and Media/Multimedia
    Coursebelt
    Jan 2020 - Dec 2020 (1 year)
    Social Media Management
  • Bohol Island State University
    Bachelor’s Degree, Hospitality Administration/Management
    Bohol Island State University
    Jan 2010 - Dec 2014 (5 years)
    Hotel Management