John Jordan VP of Customer Success and Customer Experience / Big Data / Gen AI

AI Practitioner | CX & CS Strategist | Founding Member

Signal

Sep 2025 - Current (11 months)

Customer Success and Customer Experience leader with over 10 years expertise in Operations, Strategy and Program delivery. Extensive background in the Big Data (former 1010data) and Enterprise AI (former Dataiku) specializing in practical AI applications for business transformation and value realization.

Volunteer Coordination

Jon Ossoff for US Senate

Jan 2025 - Current (1 year 7 months)

Volunteer Coordination for the Jon Ossoff Senate campaign, specializing in community engagement and grassroots mobilization.

Startup Mentor

Techstars

Feb 2016 - Sep 2018 (2 years 8 months)

VP Global Customer Success & Experience Operations

Dataiku

Apr 2021 - Dec 2024 (3 years 9 months)

• Built and scaled a Global Operations function from concept to 14 FTEs, supporting 300 team members across Customer Success, Data Science, and Professional Services at Dataiku. • Launched customer engagement programs like a Customer Advisory Board, FrontRunner Awards, and Neuron Power Users Group to enhance customer relationships and drive business growth. • Grew the Customer Community from 2K to 10K members and expanded global User Groups from 3 to 15 chapters across EMEA, APAC, and India in under 2 years.

Startup Advisor & Mentor - B2B / B2C SaaS - Emerging Markets & Technologies

Newchip Accelerator

Jan 2021 - Jan 2023 (2 years 1 month)

Senior mentor to early-stage startups in emerging markets, advising on go-to-market (GTM) strategy and customer experience (CX) optimization.

SVP of Customer Experience

Data

Jan 2019 - Apr 2021 (2 years 4 months)

• Led global post-sales org of 125 FTE's across CS, Implementation, Data Science & Engineering at 1010data. • Improved NPS by 5 points and Net Dollar Retention by 10% through refined CS model and value-based engagement. • Reduced onboarding time by 35% by streamlining implementation processes and launching standardized playbooks.

Customer Success / Experience Consultant

Swing Education

Sep 2018 - Mar 2019 (7 months)

Vice President Customer Success & Experience

DoubleNet Pay

Jun 2017 - Sep 2018 (1 year 4 months)

Vice President - Customer Experience / Customer Success

CallRail

Mar 2016 - Apr 2017 (1 year 2 months)

Senior Director of Customer Success

CareerBuilder

Aug 2015 - Mar 2016 (8 months)

Director of Customer Success

VersionOne

Jun 2014 - Aug 2015 (1 year 3 months)

Global Director of Customer Success & Customer Development - Mid-Market Solutions

Satmetrix Systems

Aug 2011 - Jun 2014 (2 years 11 months)

S

Business Development Manager

SYSTINO TECHNOLOGY INC

Nov 2008 - Aug 2011 (2 years 10 months)

C

Strategic Lead Generation

CDC Software

Apr 2007 - Oct 2008 (1 year 7 months)

Inside Sales

Sage Software

May 2004 - Apr 2007 (3 years)

G

Software R&D Specialist (Network / VoIP)

Gatelinx Corporation

Oct 2002 - Dec 2004 (2 years 3 months)

John Jordan

About

Detail

Timeline

Résumé