John Jethi QA Manager | Certified SAFe 5.0 Agilist | CSM (Certified Scrum

Senior QA Manager

CIBC

Jun 2024 - Current (2 years 3 months)

Manage a 10-member global QA team. Developed and implemented a QA strategy for CIBC Wealth Management's Salesforce and Azure data bricks implementation. Lead the system integration test with Wealth Management's upstream and downstream systems. Lead test automation using TOSCA. Lead non-functional testing of performance testing using LoadRunner and accessibility testing. Defined QA KPIs and established QA governance models. Coordinate with various stakeholders to manage releases effectively. Work with senior leadership on estimations, forecasts, resource allocations, and hiring plans.

QA Manager

GE Vernova

Mar 2022 - Jun 2024 (2 years 4 months)

Managed a 16-member global QA team. Developed and implemented a QA strategy for an electrical grid software platform development with five different integrated products. Led test automation for system-level and end-to-end system integration testing for both API and UI layers using Playwright. Integrated test automation suites into the CI/CD process to run tests at various stages of the SDLC. Thus, detecting defects early in the cycle and ensuring smoother releases. Collaborated with various stakeholders to manage risks and mitigation plans. Captured key test KPIs for both QA and DevOps and analyzed them for continuous improvement of cycle time and quality. Monitored and managed monthly, quarterly and ad-hoc releases. Worked with senior lead

QA Consultant/Program QA Lead

CIBC

Dec 2020 - Mar 2022 (1 year 4 months)

Managed a 6-member QA team. Developed and implemented a QA strategy for the branch application modernisation program that entailed transition from a monolithic to microservices based architecture. Led the performance testing using Loadrunner. Partnered with the DevOps team to implement continuous testing in the CI/CD pipeline. Managed defect triages for different Scrum teams and integrated systems. Owned and managed test environments and physical test devices. Captured key test KPIs, analyzed them and identified key improvement areas.

QA Manager

ICF Next

Mar 2020 - Sep 2020 (7 months)

Managed a 6-member global QA team. Oversaw the implementation of test plans for various client releases. Established QA best practices across projects for the digital division of the organization. Developed and implemented an accessibility test strategy to assess WCAG-recommended guidelines. Captured key test KPIs and analyzed them for continuous improvement and optimisation of the QA process. Guided QA and Dev teams in agile principles and assisted the organization in adapting agile methodologies to deliver projects. Reviewed and planned project staffing.

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QA Manager

BGIS

May 2019 - Mar 2022 (2 years 11 months)

Managed a 16-member QA team. Reorganised QA team and processes to streamline the workstreams of product development, product maintenance and test automation development. Built a core automation team and initiated the exercise of upgrading the existing automation suite from the CodedUI framework to the Selenium and NUnit framework. Evaluated and introduced a parallel test automation framework based on Protractor for Angular applications. Established mobile native app test automation using Appium. Captured key test KPIs and analyzed them for continuous improvement and optimisation of the QA process. Started a learning and development program for the QA team to reskill the current team. Reviewed and planned project staffing. Coached the QA and

QA Lead

Royal Bank of Canada

May 2017 - May 2019 (2 years 1 month)

Led the QA team based out of an offshore location in delivering QE solutions for RBC's Dynamics CRM solution for a commercial credit line of business. Developed test approaches, evaluated automation ROI, and established a test automation strategy. Built a test automation suite using Selenium and Java. Interacted with business partners, analyzed requirements, and conducted fit-gap analyses. Strategized system and integration testing. Supported user acceptance testing in terms of test scripts, test data, test bed setup, and defect management. Monitored project timelines, budgets, and staffing requirements from a QA perspective. Worked with the IT team and business partners to implement the solution and hand it over to business users. Facilita

QA Consultant

Microsoft

Dec 2014 - Jan 2017 (2 years 2 months)

Led QA for various Dynamics CRM implementations for Microsoft Clients. Delivered QA solutions for clients ranging from financial services to energy and utility organisations. Reviewed project timelines, requirement gaps, and identified project risks while addressing corrective actions to deliver projects in both agile and waterfall methodologies. Developed test strategies and automated test plans for individual projects. Created a test automation suite using Selenium and C#. Collaborated with the development team to configure the Dynamics CRM solution according to requirements. Led teams from Microsoft, vendor partners, and customers to produce a collaborative test plan and strategy for integrated system testing and UAT.

John Jethi

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