John Goode

Financial Wellness Consultant

KeyBank

Jan 2024 - Current (2 years 10 months)

• Guide individuals and businesses through customized financial planning with an emphasis on long-term stability and literacy.
• Deliver advisory services and structured client-focused solutions to support financial health and sustainable growth.
• Promote financial wellness strategies, savings behaviors, and credit improvement initiatives.
• Build lasting client relationships through education, consultation, and trust. Additionally, I leveraged artificial intelligence tools, including various forms of LLM and RAG, to enhance the efficiency of financial planning processes. I also utilized systems management techniques to ensure seamless integration of services and employed ticketing systems to effectively address troubl

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Founder

Synchronized Media

Mar 2021 - Current (5 years 8 months)

• Launched and currently operates a hybrid media and AI solutions company focused on digital storytelling, content production, and business automation. • I create media for commercial clients and manage video production. • Build AI workflows using n8n, Zapier, ChatGPT, ComfyUI, and other platforms for automation.

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VP of Mortgage Lending

Guranteed Rate

Jan 2021 - Aug 2023 (2 years 8 months)

• Managed a team of Loan Officers with end-to-end mortgage operations from initial application through closing.
• Led and coached my team on customer consultations and delivered accurate lending recommendations based on comprehensive needs assessments and regulatory compliance.
• Assessed and taught my team on borrower qualifications and coordinated with underwriters and closing teams.
• Focused on the ever-adjusting FHA, VA, conventional, and jumbo guidelines to offer and teach my team accurate loan solutions.
• Leveraged artificial intelligence tools, including various forms of LLM, RAG, and vector databases, to enhance operational efficiency and improve customer service.
• Utilized ticketing servi

VP of Market Growth

Guaranteed Rate

Jan 2021 - Aug 2023 (2 years 8 months)

• Drove market expansion strategies and mortgage lending visibility across the state of Indiana.
• Focused on external partnerships, brand positioning, production optimization, and recruiting.
• Surpassed branch growth target metrics through relationship marketing and personalized recruiting strategies.
• Leveraged artificial intelligence tools, including various forms of LLM and RAG, to enhance market analysis and decision-making processes.
• Managed systems to integrate features effectively, ensuring seamless operations and improved efficiency in branch activities.
• Utilized ticketing services to address and troubleshoot inquiries, enhancing customer service and operational responsiveness.

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Verification Director

SoftRock Inc.

Jul 2012 - Mar 2014 (1 year 9 months)

• Directed operations for a high-volume lead generation call center division supporting secondary education.
• Supervised 12 Call Center Team Managers and over 100 agents to ensure adherence to KPIs, compliance, and productivity goals.
• Oversaw inbound verification workflows to optimize conversion and data accuracy.
• Led script development, regulatory implementation, and cross-functional training initiatives.
• Managed call queue structures, project timelines, and manager performance strategy.
• Drove significant gains in verified lead throughput and front-end to back-end company traffic and revenue.
• Additionally, managed ticketing systems to address user issues, ensuring that the tech su

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Retail Implementation Manager

Wireless UniverseT-Mobile Premier

Jan 2010 - Jul 2012 (2 years 7 months)

• Planned and executed retail store launches across Central Florida, supporting T-Mobile's premier retail expansion strategy. • Oversaw site development, team hiring, and onboarding through final handoff to permanent store leadership. • Directed new store openings using waterfall project management principles. • Recruited and trained staff for multiple retail locations in high-traffic markets. • Managed transition phases from construction to live retail operations. • Achieved consistent revenue performance milestones across all new locations.

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John Goode

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