J
John Gariepy
About
Detail
Arizona, United States
Résumé
Jobs
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Client Services ManagerTeamLogic ITJan 2024 - Feb 2025 (1 year 2 months)• Led a local 5-person technical support team in a Managed Services Provider office. • Responsible for multiple roles, including Team Leadership, Operations, Client Services and Customer Success Management. • Led daily standup team meetings to action plan and collaborate on daily activities and support tickets. • Provided team development through encouragement, direction and motivation through daily interaction and monthly 1on1 meetings.- ISupport Operations ManagerInfor Corporation (Previously Swiftpage, Sage PLC and SalesLogix)Aug 2000 - Jun 2023 (22 years 11 months)• Excelled in a series of leadership positions increasing in scope and responsibility with each promotion. • Hired, trained, and managed a 12-person global technical support team delivering CRM application support in AWS and On-Premises environments. • Facilitated regular team meetings and monthly 1on1 meetings with each team member. Monitored and coached individual and team performance. Managed onboarding, professional development, and annual staff performance reviews. • Actively participated in leadership meetings to address current challenges, present KPI's, and share ideas leading to a harmonious, informed leadership team. • Regularly analyzed department metrics to identify areas of success and those needing improvement. • The Inf
Education
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- IInfor CRM & SalesLogix Certified Support EngineerAug 2000 - Feb 2023 (22 years 7 months)
- CDiplomaCatalina High SchoolSep 1978 - May 1982 (3 years 9 months)