John Fitch Client experience manager at G&G Independent Insurance

Client experience manager

G&G Independent Insurance

Apr 2023 - Current (3 years 3 months)

- Manage entire customer service department across 3 teams focusing on delivering exceptional customer experiences. - Develop and Deploy processes aimed to focus on client retention. - Cultivate Positive Relationships with carrier representatives.

Tier 3 client experience supervisor

G&G Independent Insurance

Jan 2022 - Apr 2023 (1 year 4 months)

- Manage a small team focused on client retention. - Train new hires to execute developed team processes. - Work on escalated situations to maintain client relationships.

Tier 3 Client Experience Representative

G&G Independent Insurance

Jun 2021 - Jan 2022 (8 months)

- Work with current clients to ensure they have the correct coverage - Add new policies for current clients who need more than what they have currently - Ensure clients maintain an exceptional level of service

Insurance advisor

G&G Independent Insurance

Nov 2017 - Jun 2021 (3 years 8 months)

- Provide home, auto, commercial, and life insurance policies for prospective clients. - Manage a pipeline of 30-60 clients daily. - Cultivate relationships with key business partners.

Sales support

Fastenal Company

Oct 2017 - Nov 2017 (2 months)

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Game day intern

Northwest Arkansas Naturals

Mar 2017 - Sep 2017 (7 months)

- Provide quality customer service to fans at the games. - Communicate with customers about on-field promotions and ask fans to participate in promotions. - Organize and run promotions on and off the field during games.

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Day Camp Coordinator

Airport Area YMCA

May 2015 - Aug 2016 (1 year 4 months)

Create a fun, friendly, camp atmosphere for campers during the summer Facilitate the counselors' schedule, as well as coordinate their jobs throughout the summer Communicate with Parents effectively through phone calls, emails, and newsletters Organize field trips for campers to take Maintain a safe, well run camp

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Event staff

Donald W. Reynolds Center for Enterprise Development

Aug 2014 - Aug 2017 (3 years 1 month)

- Assist in the organization of events. - Help maintain a a well managed facility. - Ensure events are running smoothly.

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Day camp counselor

Airport Area YMCA

May 2013 - Aug 2014 (1 year 4 months)

- Create a fun, friendly, camp atmosphere for campers during the summer. - Facilitate the counselors' schedule, as well as coordinate their jobs throughout the summer. - Communicate with Parents effectively through phone calls, emails, and newsletters.

John Fitch

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