John David Smith Gillespie Llona

Program and Delivery Manager with experience on software development delivery for financial services and US healthcareResults-driven Delivery Manager with a proven track record in overseeing software factory and BPO services for industry-leading organizations. Currently spearheading service delivery at Innova Solutions, ensuring client satisfaction through meticulous follow-ups, metric analysis, and strategic goal alignment. Proficient in managing projects for optimal ROI, tracking KPIs, and fostering client relationships. Adept at creating and validating RFP/RFI, identifying new opportunities, and generating accurate service forecasts. Previously excelled as a Software Factory Manager and Lead Manager at Global Hitss, displaying leadership in establishing operations, designing solutions, and managing technical teams. Committed to maintaining high-quality service, meeting operational goals, and optimizing resource allocation.