John David Robledo Choles Customer Care Specialist and Logistics Coordinator.

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Customer service representative

Auxis consulting & outsourcing

Oct 2024 - Current (2 years 1 month)
Security Manager

RJ Maven

Jan 2024 - Jun 2024 (6 months)

I used to work as manager for security officers and I was constantly providing coaching based on weekly digital metrics. Also provided customer service to customers insterested in our services.
Coordinador de logística

Lean Solutions Group

Apr 2022 - Jan 2024 (1 year 10 months)

Working as Tracking Specialist, I have developed this possition for 2 different Logistics companies. I also have previous experiences as dispatch and I have worked in the compliance area for a couple of carriers as well. I used to provide coaching and technical support to the different carriers that presented any type of issues in order to avoid them to happen again.
Servicio de atención al cliente

Sutherland

Sep 2019 - Apr 2022 (2 years 8 months)

Worked as Customer Experience Representative and then promoted to Customer Service Specialist and Analisys for a finantial company. Worked directly with the workforce team while being team leader providing coaching about the general performance agents to comply with metrics and time keeping. Also as a Quality analyst I developed a great attention to detail due to the data analysis needed to create the QA reports for the production floor
Customer service representative

Atlantic International BPO

Jun 2019 - Sep 2019 (4 months)

John David Robledo Choles