John Daniel Ylanan

Hi, I’m John—a reliable and results-driven Customer Service Representative and Virtual Assistant with over 3 years of experience supporting clients in fast-paced BPO and remote environments. I specialize in delivering excellent customer experiences through phone, email, and chat support. I’ve handled high-volume interactions, resolved customer concerns efficiently, and maintained strong customer satisfaction scores. Here’s what I can do for you: ✔ Inbound & Outbound Customer Support (Phone, Email, Chat) ✔ CRM Management (Zendesk, HubSpot, Zoho, Freshdesk) ✔ Airbnb Virtual Assistance (guest communication, bookings, calendar management) ✔ Order Processing & Data Entry ✔ Complaint Handling & De-escalation ✔ Administrative Support & Task Management I am detail-oriented, fast learner, and highly dependable. I take pride in being responsive, organized, and easy to work with. My goal is to help your business run smoothly while keeping your customers happy. 💬 Available for full-time or part-time remote work 📩 Email: danieljohnmaldo@gmail.com 📞 WhatsApp/Viber: 09695630010 Let’s work together to grow your business!🔗 LinkedIn: www.linkedin.com/in/john-ylanan-83ba4b3