Senior Move Coordinator
CEND
Mar 2024 - Mar 2026 (2 years 1 month)
- Leader for move coordinators: Participates in training and development, continued
mentoring, and performance management.
- Maintain team’s quality standards defined by guest service score goals.
- Collaborate with Director Customer Success on goals and objectives of the guest
services team, training on new client standards, and leads projects as required.
- Recommend and lead process improvements.
- Manage all communication to guests for each move as the main point of contact. Set
move expectations, anticipate their needs, and resolve any issues.
- Coordinate all move administration duties including booking with agents for
packing/loading and delivery, storage coordination, and any other service requests.
- Office Management, procurement
