J
John Cochran
About
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Alabama, United States
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Résumé
Jobs
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DWarehouse workerTarget, Distribution CenterJul 2024 - Current (2 years 4 months)As a Warehouse Worker, I was responsible for ensuring that all orders were filled accurately and met company standards. I efficiently picked and pulled all necessary orders throughout my 10-hour shift, processing them without mistakes to maintain high operational efficiency. Additionally, my experience in customer service and customer support allowed me to understand the importance of accuracy and timeliness in fulfilling orders, ultimately contributing to customer satisfaction and operational success.- Professional Shopper/DeliveryShiptSep 2019 - Feb 2025 (5 years 6 months)• Deliver orders to 300+ preferred members, maintaining high accuracy and customer satisfaction. • Expertly pick, pack, and manage order pickups, ensuring timely and precise deliveries. • Recognized for outstanding customer service and effective time management. • Maintain detailed attention to order specifics, boosting customer satisfaction. • Consistently achieve high order accuracy, enhancing service quality for home and business deliveries.
- Professional Shopper/DeliveryShiptSep 2019 - Current (7 years 2 months)• Over 5 years of delivery experience with more than 300 preferred members. Well rounded and skilled in picking, packing as well as order pick up procedures. Enthusiastic professional shopper recognized for consistent order accuracy with outstanding customer service and time management skills. Fast hard working and focused on delivering excellent service for personal home and business delivery.
- Professional Shopper/DeliveryInstacartSep 2018 - Sep 2019 (1 year 1 month)• Enthusiastic professional shopper with consistent customer service and time management skills. Fast hard working and always focused on all order tasks.
- Professional Shopper/DeliveryInstacartSep 2018 - Sep 2019 (1 year 1 month)Enthusiastic professional shopper with consistent customer service and time management skills. Fast hard working and always focused on all order tasks.
- ISenior in class TrainerInfoCision Management Corp.May 2009 - Sep 2018 (9 years 5 months)• Initiate new hires into the IMC database and direct week one classes through initial onboarding paperwork and policies.
• Provide system setup instructions and train on all IMC policies and procedures.
• Train new hires on specific client programs, scripting, and quality guidelines, coaching and providing feedback throughout a 30-day training period.
• Supervise and guide other Call Center Trainers while working with 7 to 30-day new hires.
• Additionally, trained all new team members on customer service proficiency and effective objection handling during calls, while also assisting in processing trainee orders until they felt comfortable managing these tasks independently.
Education
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- No degreeMarshall UniversityJan 1995 - Jan 2000 (5 years 1 month)