John Benedict Villanueva Salvacion Experienced Client Relations Officer |

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Senior Processing Executive

Cognizant Philippines

Sep 2025 - Jun 2026 (10 months)

• Schedule or setting patient appointments and follow-ups efficiently.
• Route patient concerns to the appropriate departments.
• Assist patients with service inquiries and available options.
• Maintain accurate patient records and updates.
• Provide professional support throughout the patient experience.
• Exercised team leadership by serving as a mentor and support resource for new hires, facilitating their integration and ensuring high performance within the department.
• Demonstrated effective management of multiple concurrent tasks, prioritizing workflow to maintain operational efficiency and service quality.

Customer Sales Representative (Business/Store Accounts)

TSD Global

Sep 2024 - Jul 2025 (11 months)

• Handle account inquiries and customer requests.
• Provide basic troubleshooting for devices and services.
• Explain billing details and resolve payment concerns.
• Promote and recommend product devices based on customer needs.
• Assist customers with account updates and service information.
• Applied leadership skills to oversee and manage multiple high-value business accounts, ensuring consistent service delivery.
• Acted as a mentor and support resource for teammates, facilitating knowledge sharing to improve overall team performance and operational efficiency.

Customer Travel Specialist

Trip.com

Mar 2024 - Sep 2024 (7 months)

• Assist customers with flight bookings and travel reservations.
• Handle urgent flight concerns and escalations.
• Provide information on flight schedules and travel updates.
• Coordinate with local and international airlines to resolve customer inquiries.
• Support customers with travel-related requests and itinerary changes.
• Utilized team leadership and management skills to oversee multiple high-volume accounts simultaneously, effectively balancing inbound and outbound calls, emails, and text communications to ensure consistent service quality.

Customer Accounts Specialist

HCL TECH

Feb 2022 - Mar 2023 (1 year 2 months)

• Explain billing charges and respond to account inquiries.
• Coordinate with insurance providers and relevant departments regarding patient concerns.
• Process bill payments and account transactions.
• Review and apply billing adjustments when appropriate.
• Assist customers with account-related concerns and resolutions.
• Demonstrated leadership potential and management capabilities by advancing from a Level 1 to a Level 2 Billing Specialist role, showcasing consistent high performance and growth.
• Served as a Point of Contact (POC) for the department, taking on additional responsibilities to guide team workflows and resolve complex account issues, which effectively developed my internal management and team

John Benedict Villanueva Salvacion

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John Benedict Villanueva Salvacion

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