John Andrew
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Sales Operations Manager | My Derma Dream | From Mindsets to Metrics
Subic, Central Luzon, Philippines
Résumé
Jobs
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Sales Operations and Systems ManagerMy Derma DreamApr 2026 - Current (7 months)Architecting the operational infrastructure to scale the sales floor from 50 to 1,000 active agents.
Bridging Recruitment, Training, and Sales Production to create a seamless, data-driven pipeline.
Developing and enforcing the "Closer Excellence Glide Path" and standardizing front-line leadership coaching.
Designing automated KPI dashboards to track daily revenue, controllable metrics, and individual agent profitability.
Managing a merit-based compensation structure designed to maximize uncapped earnings for elite sales talent.- Talent Acquisition SpecialistMy Derma DreamApr 2026Talent Acquisition Strategy: Leveraging my background as an RPm and CHRA to identify high-performance "Sales DNA" and behavioral grit in top-tier candidates.
Process Optimization: Applying Lean Six Sigma methodologies to streamline the recruitment funnel, ensuring a frictionless candidate experience and rapid "Time-to-Hire."
Growth Partnering: Scaling the sales department for My Derma Dream by headhunting elite talent ready to thrive in a high-velocity, commission-heavy environment.
Infrastructure: Operating from a Tier-1 remote setup with 100% redundancy to ensure 24/7 responsiveness to high-potential leads. - Team Lead SupervisorBuwelo CorporateMay 2025 - Apr 2026 (1 year)Multilingual Team: Led the company’s biggest bilingual team, managing native-speakers across Mandarin, French, Korean, Vietnamese, Spanish, and English lines. Successfully onboarded, supervised, coached, and led a hybrid team (On-site and WFH), achieving "Monthly Top Team" honors 7 times and Top Team of the Year, through consistent performance management.
Executive Standards Scaling: Transferred "White-Glove" standards from previous VIP Sales and Executive Support experience. Established a baseline of elite communication and high-value interaction that became the team's hallmark.
Operational Critical Thinking: Adopted a "non-complacent" management philosophy. Rather than accepting processes "as they are," I utilized Si - Executive SupportBuwelo CorporateOct 2024 - May 2025 (8 months)Inside Sales & Lead Management: Managed complex financial support for affiliates within a Multi-Level Marketing (MLM) framework. Specialized in converting inbound leads through omnichannel platforms (Chat, Email, Phone). Managed the full sales cycle, including persistent follow-up strategies to secure closures and drive business growth.
VIP Executive Support: Handled "White-Glove" executive support for top-tier business affiliates and C-Suite Executives. Acted as a dedicated liaison to ensure the seamless execution of high-value business operations.
Multi-Disciplinary Expertise: Cross-trained in Technical Support and Sales Enablement, maintaining a versatile skill set to resolve multifaceted issues for global business - Telco Project | Subject Matter ExpertBuwelo CorporateJan 2024 - Sep 2024 (9 months)Subject Matter Expert (SME): Promoted rapidly to provide real-time floor support and coaching to agents, resulting in improved team adherence and show rates.
Quality Assurance: Spearheaded the DSAT (Dissatisfaction) Dispute process, auditing agent interactions to identify coaching opportunities and reduce repeat operational errors.
Versatility: One of a select group cross-trained in Product Troubleshooting, Billing, and Customer Retention during the project’s pioneer phase. - JMultimedia ArtistJatrous CommissionsApr 2021 - Jan 2024 (2 years 10 months)Brand Management: Directed brand identity and visual layout services for a diverse international client base, achieving a 100% project completion rate.
Service Delivery: Leveraged tools like Canva and Adobe Suite to produce high-quality visual assets, managing strict deadlines and client deliverables. - TTalent Acquisition SpecialistTimeline Manpower Services IncFeb 2021 - Jan 2023 (2 years)Full-Cycle Talent Acquisition: Spearheaded end-to-end high-volume recruitment across diverse industries—including BPO, Maritime, Construction, and Manufacturing—managing everything from initial sourcing to onboarding documentation.
Client & Candidate Negotiation: Acted as a key liaison for B2B clientele, negotiating competitive service pricing with business partners while successfully closing candidate salary offers to ensure high placement rates.
HR Operations & Payroll: Streamlined core administrative workflows, including employee record maintenance, onboarding compliance, and benefits and payroll processing, improving overall office efficiency. - DOffice/Store ManagerDG Veterinary ClinicJan 2019 - Feb 2021 (2 years 2 months)End-to-End Clinic Operations: Streamlined daily administrative workflows and appointment scheduling, optimizing the doctor's bandwidth and ensuring a seamless, high-quality client experience.
Financial & Vendor Management: Oversaw bookkeeping, financial reporting, and inventory lifecycles. Negotiated and maintained relationships with suppliers to ensure optimal stock levels and cost efficiency.
Business Development & HR: Spearheaded marketing initiatives to drive local client acquisition and managed full-cycle recruiting and staffing to build a reliable, high-performing clinic team. - LSocial Media Associate & ProofreaderLetters Bookstore and PublishingJan 2018 - Jan 2019 (1 year 1 month)Engagement: Executed social media campaigns and acted as the lead point of contact for customer inquiries.
QA/Editorial: Meticulously proofread and edited works from freelance authors to ensure professional publishing standards.
Education
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- High School Diploma, Humanities and Social ScienceGordon College Olongapo City
- Bachelor of Arts in Psychology, Industrial and Organizational PsychologyBataan Peninsula State UniversityOct 2019 - Oct 2023 (4 years 1 month)