John Virtual Medical Assistant

Medical receptionist

Sagan Recruitment

Jan 2026 - May 2026 (5 months)

As a Medical Receptionist, I managed patient scheduling, handled high volumes of incoming calls, and maintained accurate electronic medical records while ensuring a welcoming and organized clinical environment. I facilitated seamless communication between patients and medical staff, consistently prioritizing patient confidentiality and operational efficiency. - Leveraged comprehensive experience in account management and Odoo ERP to maintain precise patient databases and streamline administrative workflows, ensuring accurate billing and record-keeping. - Applied skills in Amazon Seller Central and competitive analysis to monitor resource allocation and office supply inventory, identifying cost-effective solutions to support facility operat

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Harrington Hospital

Feb 2025 - Apr 2026 (1 year 3 months)

Specialist

Concentrix

Feb 2025 - Nov 2025 (10 months)

Technical Support Specialist

Toast

Oct 2023 - Feb 2025 (1 year 5 months)

• Provided advanced troubleshooting for networking systems and connectivity. • Assisted U.S. clients with POS (point-of-sale) network integrations. Documented solutions and ensured timely resolution of escalations

Technical Support

Toast

Jul 2023 - Oct 2023 (4 months)

• Supported hardware setup, replacements, and installations remotely. • Improved customer satisfaction by delivering clear step-by-step solutions.

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Healthcare Support Specialist

Essen Healthcare

Apr 2023 - Jul 2023 (4 months)

• Assisted patients and providers with appointments, records, and system access. • Maintained confidentiality and accuracy in handling sensitive data.

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Customer Service & Technical Support

IBEX BPO

Jan 2021 - Jan 2022 (1 year 1 month)

• Provided bilingual customer support for billing, accounts, and technical inquiries. • Achieved performance KPIs and built positive client relationships.

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Wensa

May 2020 - Dec 2021 (1 year 8 months)

Technical support

Amazon

Jan 2019 - Aug 2020 (1 year 8 months)

John

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