Customer Service representative
Minted
Jan 2021 - Jan 2022 (1 year 1 month)
As a Customer Service Representative at Minted Co., I handled inbound calls, emails, and live chat, working diligently with customers to resolve issues related to their orders and inquiries. My role required a strong adherence to company policy, which emphasized empathy towards customers, and I underwent extensive training on this concept. Additionally, I utilized my knowledge of sales to offer new items to customers and provided pricing information when necessary, ensuring that customers received comprehensive support throughout their experience. I also engaged in email marketing efforts by sending targeted emails to existing customers, which helped attract new clients and enhance overall customer engagement. Furthermore, I utilized ZoomIn