Johan Santiago Martinez Ceballos

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Reservations executive

NH Hotel Group

Jan 2024 - Current (2 years 4 months)

• Modification and creation of hotel reservations up to 9 rooms. Improving the loyalty and customer experience and highly increasing the hotel´s income. • Expertise in SAP and Evolution
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Reservations executive

Conduent - Marriott

Apr 2022 - Sep 2022 (6 months)

• As a reservations executive, he is highly prepared for the tickets management and reservations processes. Specialized on conflict resolution and difficult cases management in regards of cancellations and modification. • The role involved leading and managing as a project leader, he has achieved and got over the sales peak. Ensuring the optimization of processes and customer experience
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Sales and customer service specialist

Concentrix - Lorex

Nov 2022 - Oct 2023 (1 year)

• Specialist on selling technological and security products, such as security cameras and NVR and DVR. In addition to that, he was responsible for the tracking process through UPS. • He specialized in tracking and delivery orders. Ensuring that the quality goals of the company were achieved successfully
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Team leader

Teleperformance – Copa Airlines

Dec 2019 - Oct 2021 (1 year 11 months)

• Highly prepared on team management and customer experience. He has managed a LOB being focused on KPIs and optimizing administrative processes. This role was involved in team coordination, sales and services calls and specialized tools management such as: Excel, CSS and Shares, to improve the efficiency and achieve the company's goals.
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Customer success specialist

Ideal Tour LTDA

Nov 2018 - May 2019 (7 months)

• As a customer success specialist he specialized on getting new clients and getting business improvement to the company. He has been leading contractual tourism projects with important companies, achieving and improving the getting over the goals.

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Johan Santiago Martinez Ceballos

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