Johan Steven Morales Nieto

Johan Steven Morales Nieto

About

Detail

Full Stack Developer | CX Team Lead
Departamento del Valle del Cauca, Colombia

Timeline


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Job
school
Education
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Project (professional or personal)

Résumé


Jobs verified_user 0% verified
  • C
    Customer Experience and Content creation Specialist
    Oct 2023 - Oct 2024 (1 year 1 month)
  • TaskUs
    Web Creation Support Specialist
    TaskUs
    Jan 2023 - Mar 2023 (3 months)
    - As a Web Creation Support Specialist, I have advanced English skills and experience using CRM software. - I have an intermediate understanding of DNS, CNAME, and SSL, as well as experience with the WordPress framework. - I have a mastery of website-building fundamentals and am able to support clients in the creation and development of their websites. I am able to troubleshoot and resolve issues related to web creation, and have a strong attention to detail and customer service skills. I am able to work independently and in a team environment to ensure the successful creation and launch of clients' websites.
  • Torre.ai
    Junior Recruiter
    Torre.ai
    Jan 2023 - Jun 2023 (6 months)
  • K
    Sales Trainer TC Manager
    Kodland
    Nov 2022 - Apr 2023 (6 months)
    - Experienced Sales Trainer and TC Manager with strong skills in communication, relationship-building, persuasion, and problem-solving. - Proficient in lead generation and closing sales, with excellent customer service skills. Skilled in adapting to different sales situations, with the ability to work well in a team and under pressure. - Proficient in Microsoft Office and marketing strategies, with the ability to teach and train team members in sales techniques and strategies (SPIN). Strong attention to detail and good organizational skills.
  • K
    TC Manager
    Kodland
    Sep 2022 - Nov 2022 (3 months)
    - Programming instructor with strong understanding of programming languages and computer science concepts, as well as Content creation strategies to improve sales. - Able to teach complex material in a clear and concise manner, while being patient and understanding when working with students. - Skilled in problem-solving and able to adapt to different learning styles. Proficient in lead generation and closing sales, as well as utilizing marketing and social media strategies to promote classes.
  • U
    University Assistant
    Universidad del Valle
    Aug 2022 - Dec 2022 (5 months)
    - As a University Assistant in the "Salud para el barrio" program, I was responsible for providing community health outreach and education services to underserved populations. - This included leading study groups, providing academic support to students, grading assignments, and organizing health fairs and clinics. - I also participated in the development and implementation of physical fitness, wellness, and nutrition programs for seniors and families. In this role, I gained valuable experience in community engagement and health advocacy, as well as the ability to work effectively in a team and adapt to changing priorities. I am passionate about improving the quality of life for marginalized communities and am committed to making a positive
  • Teleperformance Spain
    Bilingual Customer Service Supervisor
    Teleperformance Spain
    Mar 2022 - Sep 2022 (7 months)
    - Staff management - Human resources, LOB improvement (KPI's) - Lean Six Sigma (Yellow and Green belt), Global L&D Team lead , SMART methodology , DMAIC process - Root Cause data analysis, GROW coaching model. - Statistical analysis (Excel, Power BI), Salesforce. Staff management - Human resources, LOB improvement (KPI's) - Lean Six Sigma (Yellow and Green belt), Global L&D Team lead , SMART methodology , DMAIC process - Root Cause data analysis, GROW coaching model. Statistical analysis (Excel, Power BI), Salesforce.
  • Teleperformance Spain
    Bilingual Customer Service Representative
    Teleperformance Spain
    Apr 2021 - Mar 2022 (1 year)
    Top performance in KPI's (CSAT, ABS, QA), Golden Expert awards | Dec 2021, Interaction Expert, Social media management.
Education verified_user 0% verified
  • I
    Green Digital Designer Skills
    INCO Academy
    Feb 2023
  • Programming Hub
    PHP certification course
    Programming Hub
    Sep 2022
  • Programming Hub
    JavaScript Certification course
    Programming Hub
    Aug 2022
  • A
    Formación Business Agility - ONE
    Alura Latam
    Dec 2021
  • A
    Formación Desarrollo Personal - ONE
    Alura Latam
    Dec 2021
  • Universidad del Valle (CO)
    Bachelor's degree, Medical Microbiology and Bacteriology
    Universidad del Valle (CO)
    Aug 2020 - Current (5 years)
  • Universidad del Valle (CO)
    Master of Arts in Statistics
    Universidad del Valle (CO)
    Jan 2020 - Jan 2024 (4 years 1 month)
  • Institucion Educativa Santa Librada
    High School Diploma
    Institucion Educativa Santa Librada
    Jan 2018 - Jan 2019 (1 year 1 month)
  • Instituto Departamental de Bellas Artes
    Educación
    Instituto Departamental de Bellas Artes
    Jan 2012 - Jan 2018 (6 years 1 month)
Projects (professional or personal) verified_user 0% verified
  • Teleperformance Spain
    Interaction Expert
    Teleperformance Spain
    Dec 2021
  • S
    Student council president
    May 2019
    - Identify, document, analyze and resolve conflicts that can arise between teachers and students, managers. - Pedagogical strategies to improve construction of citizenship and coexistence, Project Management ( Project goals, project deliverables, scope and sucess criteria ).
  • C
    Comptroller
    Jan 2019
    - Budget management of funds for educational services., Data collection for the proper use of resources and public goods of the educational institution.