Johan Macias

Johan Macias

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Bogota D.C., Colombia

Contact Johan regarding: 
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Full-time jobs
Starting at USD800/month

Timeline


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Résumé


Jobs verified_user 0% verified
  • Asurion
    PREMIER SUPPORT SOLUTIONS REPRESENTATIVE
    Asurion
    Jul 2024 - Jan 2025 (7 months)
    Performed as an AT&T Mobile Tech Support Agent while selling the AT&T Home Tech Protection plan to USA AT&T mobile consumers. Sold more than 187 subscriptions since I started taking calls in August 2024. Achieved to be the most efficient seller one month in the AT&T Soluto Operation globally, with a NETSP 100 (metric that measured the percentage of sales every 100 calls) over 17.0. Also achieved to be the seller with the most sales by quantity throughout multiple months in the operation locally, reaching 37 sales maximum in one month. On the other hand, got more than 594 perfect surveys answered by clients, being one of the top performers in the operation locally on the CX service matter also throughout my months in Asurion.
  • Berlitz Colombia
    Language Instructor
    Berlitz Colombia
    Nov 2021 - Feb 2022 (4 months)
    Teaching in group classes of English and Spanish to adults and young people through the Berlitz methodology.
  • Teleperformance Colombia
    CUSTOMER SERVICE AGENT Teleperformance
    Teleperformance Colombia
    Aug 2020 - Dec 2020 (5 months)
    Walmart.com problem resolution and customer service. I obtained outstanding metrics in average resolution times.
Education verified_user 0% verified
  • D
    IG STORIES LAUNCHING METHOD
    David Turu
    Jan 2024 - Jun 2024 (6 months)
  • N
    ITALIAN COURSE B1: EXPLORAUNAL AGO2022-JUN.
    NATIONAL UNIVERSITYOFCOLOMBIA
    Jan 2021 - Nov 2023 (2 years 11 months)
  • N
    industrial engineering
    National University of Colombia.
    Jan 2021 - Nov 2023 (2 years 11 months)
  • N
    systems engineering and computation
    National University of Colombia.
    Aug 2018 - Dec 2020 (2 years 5 months)
Projects (professional or personal) verified_user 0% verified
  • Grip
    Entrepeneur
    Grip
    Nov 2023 - Jul 2024 (9 months)
    A clothing brand created four months ago, catering to the niche of powerlifting in Colombia. Generating totaling promoting Meta with a chat, content creation Instagram, content that generated impressions. We were 3 in the team right now, a person in charge selling through IG chat, other in charge of the order logistics, and me, leading, managing, finances, strategy and marketing.
  • E
    Entrepeneur
    Oct 2023 - Dec 2023 (3 months)
    A brand under which I offered an English course to help people speak English fluently. Total sales were $778,000COP, investing $241,130COP in Facebook ads as a marketing channel, in addition to warm approach via chat. Generating 40,864 outreaches, 191 conversations, and 5 registrations/recurring customers.
  • C
    Entrepeneur
    Culture Reap
    Jun 2022 - Current (4 years 3 months)
    Leadership of a 4-person team for the creation and execution of a brand with this name, offering consulting services in cannabis cultivation and the sale of vaporizers. I was responsible for designing and implementing the brand strategy, the business model, and the products and services. Marketing efforts included cold approaching through social media chat, content creation, and sales. The total sales amounted to $17'609.000COP.