J
Johan danilo labarca galvis
About
Detail
Norte de Santander Department, Colombia
Résumé
Jobs
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Cold SalesFox OrderingNov 2024 - Apr 2025 (6 months)Problem-solving, focus on cold sales in restaurants department, Offer our services over the competition- ECustomer sevice and retention agentEverise, CVS campaign)Sep 2024 - Nov 2024 (3 months)
- Appointment setterNovara ConstructionMay 2024 - Sep 2025 (1 year 5 months)
- Ccustomer service specialist and retentionClutch company,Dec 2023 - Sep 2024 (10 months)As a Customer Service Specialist focused on retention, I am skilled in communication, problem-solving, and conflict resolution, with a strong emphasis on customer satisfaction and loyalty. I have a proven ability to effectively handle customer inquiries, offer tailored solutions, and retain high-value clients, contributing to company growth and success. Additionally, I manage appointment scheduling after every sale, ensuring that clients receive timely follow-ups and support, which further enhances their experience and strengthens their loyalty to the company. Furthermore, I have engaged in lead generation activities by reaching out to relatives of existing clients and occasionally conducted cold calls to potential clients identified from v
- TSales Service SpecialistTELEPERFORMANCE,Jun 2021 - Apr 2022 (11 months)• Empathy: Demonstrating genuine concern and understanding for customers' needs and feelings, which helps build rapport. • Product Knowledge: Deep understanding of the products or services being sold, enabling informed recommendations and answers to customer queries
Education
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- TEnglish level C1Turner English College-MelbourneJan 2022 - Jan 2024 (2 years 1 month)
- EEnglish level C1Education First,Jan 2019 - Dec 2019 (1 year)
- GHigh School diplomaGimnasio el BosqueJan 2006 - Nov 2018 (12 years 11 months)