Johana Velarde

Johana Velarde

About

Detail

Caracas, Capital District, Venezuela

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Cashea
    Inbound Sales Executive
    Cashea
    Nov 2025 - Current (1 year)
    • Managed the end-to-end inbound sales cycle.
    • Led the step-by-step activation plans, ensuring commercial partners completed operational tasks within record timeframes.
    • Oversaw the execution of commercial agreements via PandaDoc, ensuring formal partnership finalization.
    • Leveraged Medra App and WhatsApp Web to automate workflows, significantly improving response times and daily operational productivity
  • Zinli
    Business Analyst
    Zinli
    Jun 2024 - Oct 2025 (1 year 5 months)
    • Post-sale relationship management with partner companies.
    • Internal coordination and incident resolution.
    • Handling of operational requests via email with a focus on efficiency.
  • Zinli
    Digital Customer Support Analyst
    Zinli
    Sep 2022 - Jun 2024 (1 year 10 months)
    • User support via Zendesk and Botmaker (live chat and tickets).
    • Issue resolution regarding transactions and validations.
    • Cross-functional collaboration with technical and product teams.
  • Hotel Tamanaco
    Front Desk Agent
    Hotel Tamanaco
    Jul 2022 - Aug 2022 (2 months)
    • Guest service at reception, check-in and check-out.
    • Hotel booking management.
  • T
    Travel Sales Agent
    Trippin Expeditions
    Apr 2022 - Jun 2022 (3 months)
    • Planning of national and international travel itineraries.
    • Sale of lodging, tickets, and transfers.
  • BI WORLDWIDE
    Customer Service Specialist
    BI WORLDWIDE
    Feb 2021 - Apr 2022 (1 year 3 months)
    • Order management and loyalty programs.
    • Support for international clients and vendors.
  • Y
    Travel Agent
    Yulio Travel
    Nov 2020
    • Sale of travel packages.
    • Customer service via social media and reservation management.
  • Aruba Airlines
    Reservations Agent
    Aruba Airlines
    May 2018 - Jul 2020 (2 years 3 months)
    • Reservation management via phone and email in Spanish and English.
  • G
    Project Assistant
    GTCE
    Nov 2017 - May 2018 (7 months)
    • Profile drafting, document organization, and administrative support.
Education verified_user 0% verified
  • Colegio Universitario de Caracas
    Bachelor’s Degree in Tourism
    Colegio Universitario de Caracas
    Jan 2019
  • U
    High School Diploma in Humanities
    U.E.P. Colegio Santa Teresa
    Jan 2012