Joe Norris

Project Manager

Actalent

May 2024 - Current (2 years 4 months)

• Plan, organize, direct, coordinate, manage, and supervise all assigned project activities. • Support and hold employees and contractors accountable for all safety processes. • Manage, develop, and review the project plan, schedule, and budget becoming proficient in all aspects. • Manage a budget of ~$65M and timely cost reallocation of all future funding. • Effectively communicate project details, provide status updates, and presentations to all stakeholders. • Provide clear and concise, written and oral reports plus other communications as requested to leadership. • Develop and actively manage working relationships with the project team, planning, construction staff, vendors, suppliers, and contractors.

Program Manager III

Lumen

Jul 2019 - May 2020 (11 months)

• Monitoring projects and overseeing Project Managers to ensure company goals are met. • Maintaining and advancing system tools with the IT organization to accurately ensure performance. • Tracking monthly data performance within Excel with the use of Vlookups. • Presenting PowerPoint presentations of monthly team results to Executive Level leadership, Product Development, and various IT teams. • Organizing weekly metrics based on the goals and needs of the business.

Sr. IT System Analyst

CenturyLink Business for Enterprise

Jul 2016 - Nov 2023 (7 years 5 months)

• Understands Agile principles and methodologies to operate effectively within the IT org using JIRA to manage features, user stories, defects, etc. • Manages system changes for Business Service Delivery Ordering across multiple complex business functions and applications, driving and translating business needs into system requirements. • Provides a deep knowledge of Business National and Local Ordering, related systems and processes to drive requirements that translate between these aspects of the operation. • Partners with business teams and IT to clarify requirements and alter solution design as needed to ensure that the business need is met while also creating a long term technically feasible and stable solution. • Provides expert

Sr. Project Manager

CenturyLink Business for Enterprise

Jun 2015 - Nov 2015 (6 months)

• Provides input into scope of work; identify roles and responsibilities, and deliverables for day-to-day projects. • Develops the project delivery schedule for a subset of work, which includes identification and logical sequencing of activities needed to complete deliverables and to identify critical path. Relies on technical understanding and cross functional communication. • Provides input to and communication of project plans, project status and issues to all stakeholders including but not limited to executive level management, provisioning, account teams, and the customer. • Perform Monitoring and Controlling Functions - monitors and acts upon project metrics, develops and manages the project escalation plan, business case, test pl

Technical Project Coordinator

CenturyLink Business for Enterprise

Aug 2010 - Jun 2011 (11 months)

• Responsible for the coordination of higher complex CenturyLink products such as but not limited to IQ, VOIP, Hosted VOIP, IA, SIP Trunk, CCE/MTU, and Managed Office from order creation through service activation. • Preform interviews to verify content on all requests directly with customers and sales to determine accurate technical information. • Producing an Architectural Confirmation Document with the information provided in the technical interview for customer approval and acceptance by our Provisioning Department. • Monitor and coordinate with our Provisioning Department for leased and On-Net facilities, commitment dates, scheduling of services, and successful activations. • Act as the single point of contact for customers and sa

Network Technician Customer Provisioning

Qwest Communications

Aug 2007 - Apr 2024 (16 years 9 months)

• Primary point of contact for Qwest customers and Provisioning duties dealing with customers, carriers, vendors, and other internal departments on a daily basis. • Supports all of Qwest product sets: Broadband (Frame/T1/ATM, etc.), ISP (dial up, ISDN, DSL), Managed Firewall, and Managed Backup; in addition, an understanding of the infrastructure and costs required to support these product sets. • Coordinates circuit provisioning of circuits including but not limited to MPLS, Frame Relay, ISDN, & IQ Private of all bandwidths. • Conversion of data services from AT&T to Verizon - includes MPLS, business to business, Internet and private line. • Dealing with carriers and Qwest sales department on a day-to-day basis to providing quick and

M

Printer Technician

Microdyne Incorporation

Feb 2006 - Apr 2006 (3 months)

• ◦ Diagnosing and repairing mechanical failures in Xerox laser, solid ink, and monochrome printers ◦ Continuous training classes on new printer models and test fixtures ◦ Using Baan to code information, feedback, and problem solving solutions into the computer system ◦ Maintaining network connections for many printers and PCs. ◦ Constantly changing Ethernet, USB, and serial/parallel cables to provide daily functions. ◦ Checking system boards, image processing boards, and print engine control boards for proper functions and repairs. ◦ Reformatting and reinstalling hard drives, modems, and network cards for proper usage. ◦ Navigating through folders using Microsoft Windows to find hidden files, folders, and drivers for daily

D

Printer Repair Technician

Data Exchange Incorporation

Jul 2004 - Aug 2004 (2 months)

• ◦ Diagnosed, dismantled, and repaired various types of Lexmark printers. ◦ Entered information, data, feedback, codes and solutions to how the problems were solved into the computer system using Oracle. ◦ Tested, recertified, and repaired the efficiency of different Lexmark printers. ◦ Installed many different applications and drivers on several personal computers. ◦ Assisted other co-workers with finding lost files and folders on a regular basis.

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