Customer Service Agent/ Fraud Protection team/ Partner Specialist
Remitly
May 2021 - Nov 2023 (2 years 7 months)
Customer Service: Handle Claims, Review Documents, Provide Support to banks regarding struck transactions. Fraud Protection team: Review patterns to find fraudulent activity, mitigate information regarding fraud, cancel risky transactions and accounts. Partner Specialist: Setting downtimes for banks, Take escalated calls, handle transactions over 3 K, Sent bulk emails to the rest of the company regarding updates, Mentoring new waves. On site.