J

Joemarie Mirasol

About

Detail

Manila, Metro Manila, Philippines

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Independent
    Virtual & Administrative Coordinator / Freelance Local Guide
    Independent
    Jan 2022 - Current (4 years 8 months)
    • Managed end-to-end travel itineraries, schedules, and logistical details for individual and group clients. • Coordinated seamlessly with local government units, venue providers, and destination agencies to organize multi-tier operations. • Handled guest inquiries, solved real-time logistical challenges, and provided on-the-ground or remote assistance to ensure client satisfaction. • Executed full-cycle sales by qualifying leads, presenting customized itineraries, negotiating client concerns, and following up for repeat business. • Managed B2B and B2C sales interactions to identify client needs, provide resolutions, and ensure long-term retention.
  • Concentrix
    Technical Support Advisor I
    Concentrix
    Sep 2025 - Dec 2025 (4 months)
    • Provided technical support and account management to clients, diagnosing and troubleshooting software, hardware, or account accessibility issues. • Documented detailed customer interactions, system errors, and resolution paths within internal CRM ticketing platforms. • Guided customers through step-by-step technical solutions while maintaining high quality standards and first-contact resolution metrics. • Conducted outbound calls for diagnostic testing, resolution verification, and meeting confirmations.
  • A
    Technical & Customer Care Representative
    ALORICA Teleservices
    Jun 2023 - Dec 2023 (7 months)
    • Delivered end-to-end customer and technical support via phone, resolving tier-1 issues and addressing client-specific account needs efficiently. • Partnered directly with specialized departments to manage high-priority escalations involving technical failures, financial discrepancies, and complex service concerns. • Maintained detailed account notes and customer interaction records within internal systems to ensure smooth continuity. • Performed outbound calls for diagnostic testing and resolution confirmation. • Managed B2B and B2C interactions to resolve problems and ensure client retention.
Education verified_user 0% verified
  • Polytechnic University of the Philippines
    Bachelor of Science in Tourism Management
    Polytechnic University of the Philippines
    Jan 2020 - Jan 2024 (4 years 1 month)
  • Arellano University
    Senior High School – Tour Guiding Services Strand
    Arellano University
    Jan 2018 - Jan 2020 (2 years 1 month)