Joel Vallejos Quinones

Joel Vallejos Quinones

About

Detail

Lima, Callao Region, Peru

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 43% verified
  • J
    MEDICAL SPANISH INTERPRETER
    JR EASY COMMUNICATIONS
    Feb 2024 - Current (2 years 9 months)
    Answer calls professionally, adhering to the Interpreter's code of conduct, and take notes during calls. Ensure familiarity with industry-specific vocabulary, particularly in healthcare and medicine. Provide exceptional customer service during interpreting sessions, following standards of practice. Facilitate communication between Limited English Proficient individuals and clients. Demonstrate a commitment to cultural sensitivity and professionalism in various industries, responding promptly to interpreting sessions and maintaining a calm demeanor, especially in emergency situations. Provide accurate and timely remote interpretation services for diverse client locations. Interpret critical information in compliance with ethical standards an
  • ASSIST CARD
    Assistances coordinator verified_user Verified experience
    ASSIST CARD
    Nov 2025 - Mar 2026 (5 months)
    Manage, receive, log, and
    monitor cases until their resolution.
    Location and coordination of equipment or services, according to the client’s needs.
    Direct communication with customers,
    problem-solving mindset, and guidance with
    empathy and professionalism.
    Team collaboration, working with different
    departments to guarantee quick and effective
    solutions.
    Direct collaboration with service providers, such as,
    medical centers, clinics, Hospitals, Emergency
    Hotline, Hotels, etc.
    Bilingual communication among customers and service
    providers.
  • U
    MEDICAL INTERPRETER
    UIO Languages Peru
    Apr 2023 - Feb 2024 (11 months)
    Answer calls professionally, adhering to the Interpreter's code of conduct, and take notes during calls. Ensure familiarity with industry-specific vocabulary, particularly in healthcare and medicine. Provide exceptional customer service during interpreting sessions, following standards of practice. Facilitate communication between Limited English Proficient individuals and clients. Demonstrate a commitment to cultural sensitivity and professionalism in various industries, responding promptly to interpreting sessions and maintaining a calm demeanor, especially in emergency situations. Provide accurate and timely remote interpretation services for diverse client locations. Interpret critical information in compliance with ethical standards an
  • Perú
    TRAINER verified_user Verified experience
    Perú
    Jul 2022 - Mar 2023 (9 months)
    Trained groups of 20–25 bilingual agents for a U.S.-based home warranty service. Delivered product training focused on Cinch's home appliance warranty offerings. Conducted onboarding sessions and skill-building workshops for new hires. Delivered product training on CRM tools such as ZohoDesk, Zoho Corporation and. Jira Designed and facilitated training in multitasking and customer service best practices. Reinforced communication techniques and soft skills to enhance customer experience. Monitored trainee progress and provided feedback to support performance and retention.
  • T
    BILINGUAL INTERPRETER
    Teleperformance Perú
    Dec 2021 - Jul 2022 (8 months)
    Answer calls professionally, adhering to the Interpreter's code of conduct, and take notes during calls. Ensure familiarity with industry-specific vocabulary, particularly in healthcare and medicine. Provide exceptional customer service during interpreting sessions, following standards of practice. Facilitate communication between Limited English Proficient individuals and clients. Demonstrate a commitment to cultural sensitivity and professionalism in various industries, responding promptly to interpreting sessions and maintaining a calm demeanor, especially in emergency situations. Provide accurate and timely remote interpretation services for diverse client locations. Interpret critical information in compliance with ethical standards an
  • SOLBET
    LIVE CHAT CUSTOMER SUPPORT
    SOLBET
    Jan 2021 - Dec 2021 (1 year)
    Supported users of an online gaming platform via real-time chat assistance. Responded to user inquiries promptly through live chat, delivering clear and efficient support. Validated user accounts and activated promotions and bonuses. Reported system bugs and technical issues to internal teams. Explained platform terms and conditions to ensure user understanding and compliance. Monitored and reported users violating game rules or community standards.
  • M
    MANPOWERGROUP BANK CASHIER verified_user Verified experience
    Aug 2019 - Dec 2020 (1 year 5 months)
    Provided day-to-day banking services with a focus on accuracy and customer service. Processed deposits, withdrawals, transfers, and payments efficiently and accurately. Assisted clients with account-related inquiries and basic financial transactions. Maintained cash drawer balances and followed security procedures at all times. Promoted banking products and services based on customer needs. Delivered courteous, professional service while handling high volumes of customers.
Education verified_user 0% verified
  • M
    certificate
    MARTTI TRAINING HIPAA
    Jan 2021
  • C
    Excel Pivot Tables
    Camcop
    Jan 2018
  • CIBERTEC
    Technical–2018 International business management.
    CIBERTEC
    Jan 2017 - May 2018 (1 year 5 months)
  • Eiger
    Technical–2016 Intermediate
    Eiger
    Jan 2014 - Dec 2016 (3 years)
  • ICPNA
    Diploma–2017 Degree
    ICPNA
    Jan 2014 - Dec 2017 (4 years)