Joel Prieto

Customer Service Representative

Allied Global

Oct 2025 - Dec 2025 (3 months)

• Provided telephone support to mobile service customers, ensuring accurate assistance. • Managed and resolved service-related issues including signal, mobile data, and billing. • Performed plan changes, service activations, and account adjustments. • Processed customer payments and verified account status. • Logged customer cases in the system and conducted follow-up on pending requests. • Handled customer objections while following service protocols. • Met quality, call-time, and customer satisfaction performance metrics.

Director

Frame Films

Dec 2024 - Aug 2025 (9 months)

• Directed music videos for various artists, overseeing the creative and technical aspects of production • Managed production teams, coordinating workflows to ensure timely and high-quality project delivery • Operated camera equipment during video shoots, contributing to the visual narrative and style • Produced music videos from concept to final edit, ensuring alignment with the artist's vision and brand • Developed mood boards and scripts to support pre-production and creative planning • Served as Assistant Director on various projects, supporting both direction and on-set team coordination

W

Administrative Assistant

WORLD LIBROS

Aug 2022 - Aug 2025 (3 years 1 month)

• Managed shipping orders ensuring accuracy and timely processing. • Prepared invoices in coordination with the accounting team. • Responded to customer emails and provided follow-up on shipped orders. • Coordinated national and international shipments with carriers. • Prepared and packed boxes for international deliveries, complying with customs requirements.

N

Director/Producer

NO SIGNAL FILMS

Oct 2021 - Jul 2022 (10 months)

• Directed and produced music videos, collaborating with a range of musical artists • Developed mood boards and scripts to guide visual concepts and storytelling • Worked as Assistant Director, supporting both creative direction and team management

G

Social Media Management

GD ASESORIAS Y COBRANZAS

Jul 2021 - Mar 2022 (9 months)

- Developed and executed innovative digital content strategies across various platforms, including TikTok, to enhance brand presence and engagement. - Managed all aspects of social media accounts, from content creation and copywriting to campaign analysis and optimization. - Leveraged design tools like Canva for visually compelling content creation, ensuring brand consistency. - Implemented data-driven social media marketing initiatives to achieve key performance indicators. - Engaged directly with clients to understand their needs and present tailored proposals, requiring thorough document preparation for each unique strategy. - Provided exceptional customer service by actively responding to inquiries and feedback across social media chann

S

Producer / Director

SUNSHINE MEDIA COL

Jul 2018 - May 2021 (2 years 11 months)

• Directed various music videos, collaborating with emerging and established artists • Produced several early music videos for Beele, contributing to the artist's initial visual identity • Worked as an Assistant Director, supporting creative and technical aspects of video production

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