Joelma de Paula Silva

Strategic Account Manager

DocuSign

Jan 2023 - Current (3 years 9 months)

❖ Managing and maintaining a portfolio of strategic customers in Latin America, engaging with decision makers, and maximizing customer performance and growth through data analysis and the development of customized programs. ❖ As a consulting partner, I advise companies on how to use the DocuSign platform efficiently, best practices, and find cross-sell and up-sell possibilities to enhance adoption and value. ❖ Identifying and prospecting prospects based on sectoral knowledge and customer needs in order to uncover new business opportunities and increase DocuSign's presence in the client and region through cross-selling and upselling. ❖ Recommendations, Feedback, and Data Analysis: Provide KPIs and business analytics to demonstrate ROI, recom

Senior Customer Success Manager

DocuSign

Jan 2021 - Jan 2023 (2 years 1 month)

❖ In collaboration with the Enterprise strategy team of DocuSign, act as the Risk Advisory team to aid clients in the implementation of the platform, reduce attrition rates, and identify optimal approaches to our solution that align with real-world customer experiences. ❖ Providing guidance and assistance to the customer service team regarding the assessment of ongoing or commencement initiatives; ❖ Establishing a direct rapport with clients, cultivating a real Customer Experience, and fascinating customers about the value of their business and the return on their investment by evaluations, QBR presentations, a custom success plan, and strategic execution and monitoring of consistent return on investment beyond weekly schedules; ❖ Developin

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Sales Project Manager

Automation Anywhere and First tech

Jan 2020 - Jan 2021 (1 year 1 month)

❖ Opportunities discovery and expansion into new areas or products (RPA and Cybersecutirty) ❖ Initial technical evaluation, project planning, delivery, and implementation in collaboration with the client, the company, and partners. ❖ Providing of direct consulting and support services to the client. ❖ Best practices and training for the base customers. ❖ Risk monitoring and management of the proposal's closing and results.

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Client Retention & Success Manager

Oracle – Linux Latin America

Jan 2018 - Jan 2020 (2 years 1 month)

❖ Building and farming cloud infrastructure for Enterprise Accounts with Oracle Linux and Oracle VM. ❖ Service renewal consulting. ❖ New Environment upgrade Sales consult. ❖ Contract Management. ❖ IT Product Sales. ❖ Responsible for onboarding new customers, conducting various technical sessions, and technical consultants, and helping channel partners manage and close deals.

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LATAM Territory Manager

Oracle – MySQL Corporate Sales LATAM

Jan 2015 - Jan 2018 (3 years 1 month)

❖ Helping companies to develop MySQL projects aiming solution better results. ❖ Building relationships and open new businesses in Latin American & Caribbean markets. ❖ Work with Business Dev, Field Sales, Partners, and Oracle peers to improve Pipeline. ❖ Ensuring 100% of Subscription Renewals in advance. ❖ Install Base Management. ❖ Sales cycle and Forecast Management. ❖ Leading demand generation activities: planning and executing marketing campaigns. ❖ Advisory role for sales, pre-sales assessment, and ROI. ❖ Partner/reseller and Distributor relationship management. ❖ Business Travel.

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Social Selling and Business Opportunity Management | Consultant

SAP (Atento)

Jan 2014 - Jan 2015 (1 year 1 month)

❖ Generating new business opportunities by contacting both existing customers and leads in territory ❖ Creating pipeline and driving clients / partners to close revenue opportunities. ❖ Working closely with Inside & Field Sales Rep. and designated partners/resellers in region ❖ Developing new accounts in specific industries ❖ Identify prospective customers' needs and offer innovative solutions to meet their requirements ❖ Tracking leads, update status and qualify progress by CRM system tool.

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Inbound and Outbound Attendant

Brastemp – Whirlpool

Jan 2014

❖ Customer Service in water line product line: pre and post-sale. ❖ Bilingual attendance (Portuguese and Spanish). ❖ Responsible for E- commerce, schedules, agenda, screening calls, attendance planning and training.

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International Trade – Negotiation and Contracts (Freelancer)

LIFI – International Consultancy

Jan 2012 - Jan 2015 (3 years 1 month)

❖ Latin America international consultant, responsible for providing guidance by telephone for medical, psychological, nutritional, legal and veterinary services. ❖ Foreign trade operations advisory and contractual agreements development, providing security and transparency to related parties internationally.

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Commercial Assistant

Ceibal Idiomas (Spanish School)

Jan 2010 - Jan 2014 (4 years 1 month)

❖ Commercial assistance at Spanish school – In company. ❖ Proposals Submission. ❖ Events planning. ❖ Simultaneous translation. ❖ Monitoring processes. ❖ Responsible for integrated system releases, bank reconciliation, bank remittance control, contracts management.

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Spanish Teacher and Translator (Freelancer)

Wizard, Yazigi, Skill e Microcamp

Jan 2006 - Jan 2020 (14 years 1 month)

❖ Spanish teacher for all group levels. ❖ Training and selection of teachers. ❖ Vocational guidance. ❖ Simultaneous translation in Spanish x Portuguese in daily meetings. ❖ Organization, control and translation of contract's management documents (drawings, procedures, proposals, manuals, standards and regulations).

Joelma de Paula Silva

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Joelma de Paula Silva

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