Joel Lopez

Joel Lopez

About

Detail

Medical Virtual Assistant | Healthcare Customer Support
Northern Ireland, United Kingdom
Contact Joel regarding: 
work
Full-time jobs
Starting at USD5/hour

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • United Healthcare
    Medical Virtual Assistant
    United Healthcare
    Sep 2025 - Current (1 year 2 months)
    Provided customer support to health insurance members via phone and digital channels. Assisted members with benefits explanation, coverage details, eligibility, and enrollment. Resolved billing inquiries, claims issues, and service-related concerns. Guided members in locating healthcare providers and using online health tools. Ensured compliance with company policies and HIPAA regulations.
  • N
    Medical Virtual Assistant
    NextGen Luxury
    Sep 2024 - Sep 2025 (1 year 1 month)
    Verified customer auto insurance policies, ensuring accuracy and compliance with company and state regulations. Managed and tracked digital contracts through DocuSign, maintaining confidentiality and timely completion. Organized schedules, meetings, and follow-ups using Google Calendar and internal systems. Communicated with clients and insurance partners to confirm policy details and resolve discrepancies. Supported administrative processes including document management, policy updates, and client record maintenance.
  • T
    Soft Sales
    Temporary Campaign
    Aug 2022 - Dec 2022 (5 months)
    Calling leads to offer Health Insurance plans. Answer all clients' inquiries over the phone. Connecting the clients with the correct advisor if they needed further assistance.
  • H
    Insurance
    Health Insurance Group (GoHealth)
    Jan 2022 - Jan 2024 (2 years 1 month)
    Processed insurance claims. Verified patient coverage and eligibility. Worked closely with all Insurance Companies in USA to confirm patients' benefits. Provided information when the Health Insurance needed to be updated. Utilized eCW to accurately input and update patient information. Ensured that all data is up-to-date and compliant with privacy regulations. Scheduled appointments and coordinated care between different departments and specialists. Communicated with clients regarding questions or concerns.
  • Elsevier
    Email Management
    Elsevier
    Aug 2021 - Dec 2021 (5 months)
    Providing support via email to institutions, professionals, healthcare providers, nurses, students, etc, with online bookstores. Helping with issues regarding a purchase (articles, textbooks, free ebooks, and more). Processing refunds if the product was not what they were looking for.
Education verified_user 0% verified
  • H
    HIPAA Compliance
    Nov 2025 - Dec 2025 (2 months)
  • M
    Medical Terminology (Basic)
    Nov 2023 - Dec 2023 (2 months)
  • D
    Data Privacy & Confidentiality
    Jan 2023 - Dec 2024 (2 years)
  • C
    Customer Care & Call Handling
    Jan 2023 - Dec 2024 (2 years)
  • C
    Customer Service
    Jan 2023 - Dec 2024 (2 years)
  • J
    High School Diploma
    José Dolores Estrada Institute
    Jan 2021 - Dec 2022 (2 years)
    Technical Focus in Computer Science. Located in Managua, Nicaragua.