Joel Legaspi Dela Rosa

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Supply Chain and Storage Customer Representative

Zoom2U - Transportation, Logistics,

Aug 2022 - Apr 2023 (9 months)

Bidding Specialist • Customer Support

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Intermediate Accounts Receivables Analyst

Open Text

Jun 2017 - Current (8 years 4 months)

• Developing debt collection strategies and plans • Monitor accounts to identify outstanding debts and ensure that no accounts have more than 7 days past due (the payment terms are from Due on Receipt to NET30) and invoice customers weekly. • Investigate historical data for each debt or bill • Contacting debtors by telephone to enact and negotiate debt recovery. • Keep up to date of when customers schedule their cheque runs to ensure the bills are being included and the collection calls are scheduled at the most appropriate time • Create a collection call schedule with the Director of Finance • Preventing repeated payment delinquency by negotiating manageable debt payments • Maintain weekly watch list of top delinquent accounts with

A/R Credit Controller

Allegis Global Solutions

Jan 2016 - May 2016 (5 months)

• Ensure that debts are paid in a timely manner • Chase overdue invoices by telephone, email & letter within agreed timescales • Handle disputed bills and negotiate to bring payment within the agreed terms • Provide accurate advice on billing queries • Respond promptly and completely to both client and internal enquiries • Propose write off of irrecoverable receivables • Providing ad-hoc reporting as and when requested by management • Undertake account reconciliations as required • Send out monthly client statements/letters as may be agreed from time to time • generate age analysis

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Collections Analyst (A/R) - Billing and Collection

SINGLEPOINT CALL CENTER INC.

Dec 2014 - Jan 2016 (1 year 2 months)

• maintain up-to-date billing system • generate and send out invoices • follow up on, collect and allocate payments • carry out billing, collection and reporting activities according to specific deadlines • perform account reconciliations • monitor customer account details for non-payments, delayed payments and other irregularities • research and resolve payment discrepancies • generate age analysis • review AR aging to ensure compliance • maintain accounts receivable customer files and records • follow established procedures for processing receipts, cash etc. • process credit card payments • investigate and resolve customer queries • process adjustments • develop a recovery system and initiate collection efforts • communica

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Assistant Team Leader(Equivalent

FCOWORLDWIDEINC.

Oct 2012 - Nov 2014 (2 years 2 months)

• Handled 18-20 agents • Conducts FDCPA Training and System Training • Processing of payments US and Philippines office • Handles Pre- Settlement Letter • Conducts team meeting weekly • Motivating the collection staff • Serving memos regarding attendance and violations • Desk change of accounts • Handling escalated calls, complaints, questions, and queries as necessary • Working my own files • Reviewing of accounts of Collectors and Transfer Agents • Documenting general reports on each team member's performance and targets as well as ensuring that they exceed the targets • Meet with the Management to review reports and goals • Reposting of payments

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Associate Consultant – Business Application Unit

FCO WORLDWIDE INC.

Apr 2009 - Sep 2012 (3 years 6 months)

• Locate debtors through use of various skip tracing tools • Inform the debtor of the account owed and explain charges • Advise debtors necessary actions and strategies for debt payments • Determine solutions to the debt by negotiating payment arrangements bases on debtor's financial solution • Schedule and confirm payment arrangement • Notate CUBS software account with any action taken • Comply with company's policies and applicable laws • Perform and assume other duties and responsibilities to assist in the successful operation of the company as required • Responsible in handling queries/concerns of the clients when it comes to software product or product usage • Daily updates of all issues of the clients. • Handling databases

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Collections Specialist

ADMEREX SOLUTION INC. (Riscuity Asia Inc.)

May 2006 - Jul 2007 (1 year 3 months)

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–Position (Sales Representative)

GLOBAL CALL INTERNATIONAL CALL CENTER AGENT

Jan 2006 - Apr 2006 (4 months)

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Branch Manager

CYBR Network and Café

Mar 2004 - Jan 2006 (1 year 11 months)

• Responsible in providing technical support to local machines • Deploy user workstation • Responsible in preventing and maintaining of computers • Handles interview of applicants • Handles monthly sales of the branch • Handles task distribution to subordinates

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Computer Attendant

CYBR Network and Café

Jun 2003 - Mar 2004 (10 months)

• Responsible for providing technical support to local clients • Deploy user workstation • Responsible in preventing and maintaining of computer system installation Knowledgeable In

Joel Legaspi Dela Rosa

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