Joel A Hoffman

Joel A Hoffman

About

Detail

IT Professional, Servant Leader, Mentor
Illinois, United States
Contact Joel regarding: 
work
Full-time jobs
Starting at USD160k/year
Flexible work
Starting at USD125/hour
groups
Networking

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • A
    Director of Professional Services
    AppDirect Formerly TBI Inc
    Nov 2014 - Current (12 years)
    • Apply strong technical aptitude and presentation skills to convey strategy, objectives, standards, and processes to project team members.
    • Currently managing a team of 17 split between IT and BI departments.
    • Moved to 100% remote workforce due to Covid-19 with zero down time.
    • Head of new corporate office construction and move. Relocated all service and personal with zero downtime.
    • Act as liaison between team members and key stakeholders. Translate business needs into technical terms and vice versa.
    • Negotiated settlement plan during Microsoft compliance audit, which saved the company $80,000 in fines. Implemented standards and procedures to establish complete compliance.
    • Streamlined processes, elimin
  • P
    Director of Information Technology/Logistics Manager
    PSS Inc
    Dec 2004 - Nov 2014 (10 years)
    PSS (Product Support Solutions) - Dublin California
    12/08 to 11/14 Director of Information Technology

    • Continue all Logistics manager responsibilities as well as all IT responsibilities.
    • Responsible for all IT related service for 90 + remote employees and contractors.
    • Manage all hardware including but not limited to laptops, servers, firewalls, switches, routers, printers, environmentals,and phones.

    • Manage all systems including but not limited to Windows 7, Windows 8, Vista, XP, Windows 2003 and 2008 server, Linux and Solaris
    • Manage applications including but not limited to all office versions, Visio, Project and Acrobat.
    • Manage relationships and administer hosted service inc
  • HSBC
    Purchasing Agent
    HSBC
    Mar 2004 - Dec 2004 (10 months)
    • Responsible for purchasing wireless technologies for 50,000
    employees worldwide.
    • Design and implement new process in an effort to cut time and
    cost to increase the gross savings for our department.
    • Evaluate new technologies and negotiate pricing on new
    contracts with multiple vendors.
    • Audit purchase orders and requisitions to verify the match the
    contracted pricing.
    • Work with the e-procurement team in intergrading wireless
    products into a new web based purchasing system.
  • Equitrac
    FE/Installation Technician
    Equitrac
    Oct 2003 - Mar 2004 (6 months)
    • Install cost recovery system for copy, fax, printer and
    telephone use.
    • Trained new clients on the cost recovery systems.
    • Manage the installation from pre-sales to completion.
    • Responsible for all installations in a seven state territory.
  • B
    Telecom Manager
    Braun Consulting
    May 2000 - Dec 2002 (2 years 8 months)
    Managed multiple IT projects that included, but are not limited to:
    • Primary contact for 600 professionals’ communications needs,
    including desktop telephony, voicemail, conference services, cell
    phones, and calling cards.
    • Migration to a new unified messaging voicemail system (Siemens
    Xpressions).
    • Coordination of Chicago corporate office relocation. Including
    the expansion from 200 to 600 seats, and re-connection to a 9-city
    network.
    • Opening of new offices throughout the country. Which included
    all facets of project management from ordering, vendor coordination,
    installation and maintenance of systems.
    • Conducted national vendor research, evaluation, selection and
    inst
  • I
    FE
    Integratrac
    Jan 1999 - Dec 2000 (2 years)
    • Installed call accounting software and hardware on site and
    remotely.
    • Conducted on site and remote user training.
    • Assisted in creating a formal unified installation manual.
    • Awarded employee of the month in January after only 3 months
    on the job.
  • Siemens
    FE
    Siemens
    Jan 1995 - Dec 1999 (5 years)
    • Primary installation and service technician for Siemens 9200
    and 9006 PBX and peripheral equipment.
    • Developed, implemented and staffed a technician support help
    desk for service personnel.
    • Selected as a mentor/trainer for new technicians.
    • Acted as liaison between customer escalations and management.
    • Considered an expert on Siemens 9200 and Rolm Phonemail.
    • Additional products serviced Siemens 150 and Saturn, Rolm
    8000, 9751and 9005.
  • C
    Co Owner
    Coffee Connection
    Jan 1982 - Dec 1992 (11 years)
Education verified_user 0% verified
  • P
    Electronics, Computer Programing, and Business classes.
    Prairie State University
    Jan 1982 - Dec 1984 (3 years)