J
Jody Schulz
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Los Angeles, California, United States
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Director, Performance ImprovementKeck Medicine of USCDec 2025 - Current (10 months)• Lead team to drive improvement with a consultative approach with project teams focused on strategic initiatives that optimize patient flow, reduce boarding days due to inappropriate level of care, redesigning and ensuring compliance with Keck Operating System, expanding access to SDU, and optimizing ICU Access to ensure long-term critical care services can be provided
• Provide support to team to drive engagement and satisfaction to impact productivity and alignment- DKeck medicine of USCDurectorDec 2025 - Current (10 months)
- Sr. Manager — Patient Access, Quality Assurance, and Business OptimizationCity of HopeMay 2022 - Nov 2025 (3 years 7 months)• Collaborate with operational leaders throughout the organization to gain alignment on process development/improvement, eliminate waste, ensure value proposition, customer and employee engagement and satisfaction, and streamlined strategies to achieve Key Performance Indicators
• Leader of enterprise QA (and WFM initially): acting as manager, relationship specialist within and across departments and teams, responsible for enterprise-wide business support
• Consolidated and streamlined processes across all City of Hope and Cancer Treatment Centers of America (CTCA) QA teams took over enterprise QA teams
• Developed process for intake to capture and optimize revenue cycle process and approvals
• Exceeded API goals for FY2 - CMayor/CouncilmemberCity of DuarteNov 2020 - Dec 2024 (4 years 2 months)• Serve as the public face of the local government — managing the city’s operations, financials, policy decisions, programming, and fundraising; providing State of the City addresses; and representing the interests of the community through key initiatives and relationship building
• Collaborate with regional organizations to accomplish large-scale initiatives, including a joint, tri-city project for Riverbed cleanup and partnership with the Army Corps of Engineers, and codeveloping school district policies with the school superintendent
• Foster community engagement and strong relationships with residents, businesses, local organizations, donors, and other stakeholders
• Raised $10,000 in campaign funds and $5,000 annually fo - BHealthcare ConsultantBlue Cottage of CannonDesignAug 2020 - Apr 2022 (1 year 9 months)• Provided consultative support to Executive Team, assisting with critical problem solving for client City of Hope
- ASenior ManagerAccessHopeMay 2020 - Aug 2020 (4 months)• Developed and maintained client service culture focused on patient access and satisfaction to aid private industry benefit providers in supporting their employees during their cancer journey
- PPatient Experience AdvisorPress Ganey and AssociatesNov 2018 - May 2020 (1 year 7 months)• Advised clients on Transformational Principles to integrate Patient Experience, Quality, Risk and Safety, and Engagement to transform healthcare to reach value-based and financial goals for organization and patients — dedicated to 2nd largest client in the company
- BAdministrative Director, Quality, Risk, Performance Improvement, Patient ExperienceBeverly Community HospitalJun 2016 - Nov 2018 (2 years 6 months)• Improved hospital performance by managing Clinical Documentation Specialist to ensure accurate medical coding to support revenue cycle, achieving Quality and HCAHPS measure recognition by Medicare of 4 out of 5 stars, up from 2 stars prior; decreased risk and liability claims and payouts; and improved patient/customer experience
• Developed key processes and led core teams for various initiatives, including:
• Reducing wait time in Emergency Department by 77 minutes for discharged patients & 146 minutes for admitted patients
• Implementing Telemedicine for psychiatry for Emergency Department and inpatient use — resulting in decreased LOS in ED by 4 days for patients and a savings of $12K/month in transfer costs to psychiatr - Business Manager — Research OperationsCity of HopeJan 2015 - Jun 2016 (1 year 6 months)• Managed clinical and laboratory research programs for DNA analysis and stem cell engineering
• Oversaw pre- and post-award budgets, eRA Commons new & transfer grant submissions, annual account reconciliation & cost transfers, API grant tracking, and annual reports for NIH & CIRM grants
• Managed onboarding and personnel matters for professors, staff scientists, research associates, and administrative staff
• Developed key processes, including Ambulatory Management Triad Structure of MD, RN, and Operations leaders; Rapid Cycle Improvement (decreased wait time by 50% and patient visit time by 13% via Fast Track Clinic); and Way Finding materials - PPatient Experience AdvisorPress Ganey and AssociatesSep 2014 - Jan 2015 (5 months)• Advised healthcare clients on strategies for improving patient experience
- CAssistant Director, Performance ImprovementCitrus Valley Health PartnersAug 2013 - Sep 2014 (1 year 2 months)• Managed projects to improve quality, patient/customer experience, and reduce costs — streamlining workflow to redistribute workforce by 4 FTE (~$300K optimized) and designing workflow of newly built Federally Qualified Health Center
• Improved InterQual compliance from 54% to 98% to support medical necessity to mitigate Recovery Auditor (RAC) denials - InstructorUniversity of California IrvineJan 2007 - Current (19 years 9 months)• Teach Clinical Data Management, Applied Anatomy, and Physiology — achieving consistent 90%+ student satisfaction results
• Act as Advisory Board member and support students through their academic pursuits and progress relying on my laboratory and clinical research expertise
Education
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- Project Management CertificationUniversity of California IrvineAug 2011 - Jan 2012 (6 months)
- Lean Six Sigma Black Belt CertificationUniversity of California IrvineAug 2010 - Jan 2011 (6 months)
- M.S. BiologyUniversity of illinoisAug 1995 - Dec 2002 (7 years 5 months)Thesis: “Analyzing and Validating Mitochondrial DNA Samples for Inclusion into the FBI Database”
- B.S. Community Health: Health Planning & AdministrationUniversity of illinoisAug 1990 - Jun 1995 (4 years 11 months)