J

Jocelyn Cardema

About

Detail

CSR/Sales
Philippines
Contact Jocelyn regarding: 
Flexible work
Starting at USD5/hour

Timeline

work
Job

Résumé

Jobs verified_user 0% verified
  • GigCX Marketplace
    Customer Service Representative
    GigCX Marketplace
    Jul 2022 - Jul 2023 (1 year 1 month)
    • Handle customer requests from Xperigo's client base for program associated inquiries.
    • Arranging required service through CAA/AAA client network
    • Enter call information in computer system.
    • Assist customers with their inquiries thru call and live chats.
    • Communicate with CAA/AAA dispatch centers across North America.
    • Oversee resolution of basic customer care issues and escalate to the Help Desk Analyst as required
    • Adhere to all program guidelines set out by the client.
  • A
    Customer Service Representative - Order Taking
    AGENTS ONLY LLC - Freelance
    Feb 2022 - Dec 2022 (11 months)
    • Answering incoming calls from customers who want to place orders, respond to inquiries, manage complaints, pitching sales, troubleshoot significant customer service problems, and provide general information
  • C
    Sales and Customer Service Representative
    C3 Everise
    Oct 2020 - Feb 2022 (1 year 5 months)
    • Professionally handles high-volume voice, chats, and emails to quickly identify and resolve customer issues.
    • Presents new products and services
    • Ticketing Management
    • Enhance customer experience and satisfaction
    • Demonstrate ability to gauge customer response
    • Responsible for creating customer interest to convert to a sale
    • Billing concerns and adjustments, collecting payments, and arrangement.
    • Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customer where applicable regarding products and services
  • T
    Client Care Specialist
    Telus International Phils.
    Aug 2016 - Mar 2020 (3 years 8 months)
    • Handle end to end transactions for customer's inquiries and concerns such as inbound and outbound calls, answering emails and live chat to provide appropriate solutions and alternatives
    • Processes orders, prepares correspondence, and fulfill the needs of existing customers that are at risk of cancelling their service or orders
    • Ticketing Management
    • Addresses complaints with the goal of increasing satisfaction and securing renewals or saves
    • Takes escalated calls from other departments and teams; performs customer callbacks/return calls if necessary
    • Billing concerns and adjustments, collecting fees, payment arrangement.
    • Performing troubleshooting on phones, computers, modems and any internet sig
  • A
    Collections Specialist
    Admerex Solutions Inc.
    Mar 2015 - Dec 2015 (10 months)
    • Handles collection calls and/or correspondence in a fast paced goal oriented collections department
    • Perform other assigned tasks and duties necessary to support the Accounts Receivable Department
    • Collecting payments, payment arrangement.
Education verified_user 0% verified
  • Philippine State College of Aeronautics
    AB, English,
    Philippine State College of Aeronautics