Jocelyn Cardema CSR/Sales

Customer Service Representative

GigCX Marketplace

Jul 2022 - Jul 2023 (1 year 1 month)

• Handle customer requests from Xperigo's client base for program associated inquiries. • Arranging required service through CAA/AAA client network • Enter call information in computer system. • Assist customers with their inquiries thru call and live chats. • Communicate with CAA/AAA dispatch centers across North America. • Oversee resolution of basic customer care issues and escalate to the Help Desk Analyst as required • Adhere to all program guidelines set out by the client.

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Customer Service Representative - Order Taking

AGENTS ONLY LLC - Freelance

Feb 2022 - Dec 2022 (11 months)

• Answering incoming calls from customers who want to place orders, respond to inquiries, manage complaints, pitching sales, troubleshoot significant customer service problems, and provide general information

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Sales and Customer Service Representative

C3 Everise

Oct 2020 - Feb 2022 (1 year 5 months)

• Professionally handles high-volume voice, chats, and emails to quickly identify and resolve customer issues. • Presents new products and services • Ticketing Management • Enhance customer experience and satisfaction • Demonstrate ability to gauge customer response • Responsible for creating customer interest to convert to a sale • Billing concerns and adjustments, collecting payments, and arrangement. • Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customer where applicable regarding products and services

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Client Care Specialist

Telus International Phils.

Aug 2016 - Mar 2020 (3 years 8 months)

• Handle end to end transactions for customer's inquiries and concerns such as inbound and outbound calls, answering emails and live chat to provide appropriate solutions and alternatives • Processes orders, prepares correspondence, and fulfill the needs of existing customers that are at risk of cancelling their service or orders • Ticketing Management • Addresses complaints with the goal of increasing satisfaction and securing renewals or saves • Takes escalated calls from other departments and teams; performs customer callbacks/return calls if necessary • Billing concerns and adjustments, collecting fees, payment arrangement. • Performing troubleshooting on phones, computers, modems and any internet signal related issues • Keep rec

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Collections Specialist

Admerex Solutions Inc.

Mar 2015 - Dec 2015 (10 months)

• Handles collection calls and/or correspondence in a fast paced goal oriented collections department • Perform other assigned tasks and duties necessary to support the Accounts Receivable Department • Collecting payments, payment arrangement.

Jocelyn Cardema

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