We’re looking for a detail-oriented Bilingual Virtual Administrative Assistant to support our healthcare operations remotely. You’ll assist with scheduling, insurance verification, patient intake, and general administrative tasks.

Key Responsibilities:

* Verify insurance coverage and handle prior authorizations.
* Process new patient intake forms and confirm eligibility.
* Schedule, reschedule, and manage patient appointments.
* Keep patient records updated in the EMR system.
* Answer phone calls, emails, and patient inquiries.
* Coordinate referrals and follow up as needed.
* Provide virtual receptionist and general administrative support.

Requirements:

* Bilingual: Fluent in English and Spanish (written and spoken).
* Experience in healthcare administration or patient support.
* Familiarity with EMR systems and insurance processes.
* Excellent communication and organizational skills.
* Reliable, proactive, and comfortable working remotely.

Additional Info:

* Schedule: Monday to Friday (no weekends), fixed hours depending on the client’s U.S. time zone.
* PTO: After 90 days, you earn 1 paid day off every 2 months.
* Contract: Long-term service contract with growth opportunities.

Location: Remote - Colombia

Skills required for this job:

Customer service
EMR (Electronic medical records)
Health administration
Insurance operations
Insurance processes
Medical appointment scheduling