About the Role
Are you an experienced healthcare virtual assistant looking for a long-term opportunity with a growing U.S. medical practice? We are hiring a Virtual Assistant – Healthcare Receptionist & Billing Specialist to join our remote team. This role is ideal for someone with a background in U.S. medical billing, insurance verification, and patient communication.

Responsibilities
Reception & Scheduling
- Answer and manage incoming patient phone calls.
- Schedule, reschedule, and confirm patient appointments.
- Manage provider calendars and send reminders.
- Provide compassionate and professional patient support.

Insurance Verification
- Verify patient eligibility and benefits with insurance companies.
- Record accurate insurance information in the system.
- Communicate coverage details to patients.

Medical Billing
- Prepare and submit insurance and patient billing claims.
- Review and correct billing details.
- Process payments and send patient invoices.

Claims Management
- Submit and track claims with insurance providers.
- Handle rejections, denials, and follow-ups until resolution.
- Maintain detailed records of claim status.

Requirements
- Minimum 1 year of experience as a virtual assistant or staff in a U.S. healthcare setting.
- Strong knowledge of insurance verification, billing, and claims.
- Experience using EHR\/billing software.
- Fluent in spoken and written English.
- Strong communication and organizational skills.
- Must have reliable internet and quiet work environment.
- Able to work during U.S. business hours.

Location: Remote - Anywhere

Skills required for this job:

Claims management
Health insurance
Insurance administration
Medical billing
Virtual assistance