About the Company:
The company is a telehealth provider offering personalized, evidence-based care for both men and women. Services include hormone optimization, lifestyle guidance, and physician-led consultations, delivered through a subscription model with at-home testing, virtual visits, and direct medication delivery.

Role Overview:
As a Telemedicine Patient Coordinator, you will play a vital role in supporting patients using our client’s telehealth services. You’ll deliver empathetic customer service, actively listen to patient needs, and provide timely, effective solutions. By building strong relationships and advocating for patients, you’ll help improve workflows and enhance the overall healthcare experience.

Key Responsibilities:
Patient Support & Education:
- Guide patients on how to use the telemedicine platform effectively.
- Address patient concerns empathetically and offer personalized solutions.

Problem Solving & Troubleshooting:
- Resolve patient issues using creative problem-solving techniques.
- Escalate complex cases to appropriate teams as needed.

Process Improvement & Collaboration:
- Document patient feedback to identify areas for improvement.
- Work with cross-functional teams to enhance workflows and patient experience.

Requirements:
Must-Have:
- Previous experience in patient support, preferably within healthcare or telemedicine.
- Excellent verbal and written communication skills, emphasizing empathy and active listening.
- Strong problem-solving and troubleshooting abilities.
- Proven professionalism in handling challenging situations.
- Exceptional organizational skills with the ability to multitask in a fast-paced environment.

Nice-to-Have:
- Familiarity with medical terminology, appointment scheduling, and billing processes.
- Knowledge of data protection regulations, such as HIPAA.
- Proactive mindset and a passion for continuous learning and improvement.

Benefits:
Compensation Package:
- Remote Work: Fully remote—work from anywhere.
- Work Schedule: Monday to Friday, 9:00 AM - 5:00 PM EST.
- Generous PTO: Ample paid time off to rest and recharge.
- Health Coverage: HMO coverage after 3 months.
- Direct Mentorship: Grow through guidance from international industry experts.
- Learning & Development: Ongoing access to resources for professional growth.
- Global Networking: Work and connect with professionals around the world.
- Work-Life Balance: Flexible hours that support a healthy work-life balance.

Location: Remote - Anywhere

Skills required for this job:

Data protection
HIPAA (Health Insurance Portability and Accountability Act)
Healthcare
Patient education and counseling
Telemedicine