We are seeking a full-time Medical Office Front Desk & Administrative Assistant to help ensure a smooth and efficient experience for both new and existing patients while supporting the daily operations of our psychiatric healthcare office.

This role is ideal for someone who thrives in a fast-paced environment, has strong organizational skills, and is looking for a long-term opportunity. Although the initial contract is for 12 months, we prefer candidates who are interested in a permanent placement.

Main responsibilities:
- Answer phone calls and emails from prospective and current patients.
- Schedule appointments for new and existing patients.
- Send onboarding documents to new patients and explain intake forms.
- Manage third-party referrals, ensuring efficient patient scheduling.
- Enter and monitor patient information in the database using Google Workspace to track pending onboarding documents and ensure timely completion.
- Update patient records and create new charts in the EHR system.
- Monitor rescheduled and no-show appointments, proactively contacting patients to optimize provider schedules.
- Anticipate patient needs by filling cancellations and maximizing the provider's calendar efficiency.
- Maintain and manage provider schedules, patient databases, documents, and records.
- Prepare and update reports to track patient communications and maintain accurate records.

Required skills:
- Fluent English with excellent communication skills (phone, email, and chat).
- Strong prioritization, time management, and multitasking abilities.
- Exceptional problem-solving skills with attention to detail and organization.
- Friendly, patient, and professional demeanor in all interactions.
- Willingness to learn and grow.
- Proficiency in Google Workspace (Docs, Sheets, etc.).

Nice-to-have skills:
- Knowledge of HIPAA regulations.
- Previous experience in the healthcare industry.
- Prior experience in a psychiatric office setting.
- Customer service experience, particularly handling phone calls.

Work hours:
Monday through Friday, 9:00 AM to 5:00 PM EST.

Location: Remote - Anywhere

Skills required for this job:

Call answering
Customer service
Data entry
EHR (Electronic health record)
Email support
Google Sheets
Google Workspace
HIPAA (Health Insurance Portability and Accountability Act)
Healthcare