J

Jobie Chavez

About

Detail

Teacher/CSR
Bacolod, Western Visayas, Philippines

Contact Jobie regarding: 
work
Full-time jobs
Starting at USD650/month

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • Comfrt
    Csr
    Comfrt
    Aug 2024 - Aug 2025 (1 year 1 month)
    • Addressed customer service enquires quickly and accurately. • Assisted customers with product-related questions, feedback and complaints. • Maximised customer satisfaction by resolving service issues promptly. • Built rapport with customers through courteous and professional communications. • Maintained accurate records of customer interactions, detailing inquiries, comments, and resolutions for future reference. • Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction. • Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements. • Processed and issued product orders and service upgrades for customer
  • Convergys
    Customer Service Representative
    Convergys
    Aug 2012 - Feb 2016 (3 years 7 months)
    Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels. Developed strong product knowledge to provide informed recommendations based on individual customer needs. Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients. Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • L
    Teacher
    Laga-an National High School
    Mar 2011
    Incorporated exciting and engaging activities to achieve student participation and hands-on learning. Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies. Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives. Graded and evaluated student assignments, papers, and course work. Supported student physical, mental, and social development using classroom games and activities. Supported student teachers by mentoring on classroom management, lesson planning, and activity organization. Conducted evaluations to measure performance and progress of students, providing guidance for areas requiring improvement. Prepared quizzes, te
Education verified_user 0% verified
  • Carlos Hilado Memorial State College
    Bachelor of Secondary Education Major in English
    Carlos Hilado Memorial State College
    Jun 2007 - Mar 2011 (3 years 10 months)