Product Manager
Healtcare
Dec 2016 - Dec 2022 (6 years 1 month)
- SaaS B2B2C Grew annual revenue from 60k USD to 900k USD and secured 90% of Chile s private healthcare market by developing and executing product strategy while managing stakeholder expectations. Achieved a 10% increase in MRR by launching an app (adopted by 30k+ users) that included upsel ling features, built with design and engineering teams under a tight 3 month deadline. Boosted customer health score by 30% by creating a BI dashboard to measure customer experience and assign value scores. Proactively addressed low scoring clients to improve retention and engagement. Built and scaled a customer support organization from the ground up, including implementing helpdesk solutions (Zendesk/Intercom), SLA driven workflows, and real time monit