J

Joaquin Rios Hinostroza

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Lima Province, Peru

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Résumé


Jobs verified_user 0% verified
  • FranConnect
    Software Support Engineer I
    FranConnect
    Dec 2023 - Jan 2025 (1 year 2 months)
    • Responded to incidents and requested escalations from the Help Desk, delivering technical assistance to end users. • Diagnosed complex technical issues and collaborated with appropriate resources to accelerate problem resolution. • Provided timely follow-up updates to end users in alignment with established support policies and procedures. • Managed issue queues, monitored response times, and ensured consistent communication for each inquiry. • Partnered with tier 2 support teams to escalate and prioritize issues, overseeing resolution timelines and outcomes. • Tracked, analyzed, and reported on workloads, recurring ticket patterns, and customer feedback. • Fostered strong customer relationships and initiated conference
Education verified_user 0% verified
  • Isil
    Software Development
    Isil
    Mar 2023 - Current (3 years 6 months)